Senior Data Engineer, Digital Content & Design

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role

This role is part of the Content Operations & Experiences team (COE), which empowers the Digital Content & Design (DCD) organization with tools and resources to create and manage content experiences. As a member of the Analytics team within COE, you will provide comprehensive analytics to make data-driven decisions which help build delightful and trusted content experiences that make our customers successful. You will work closely with product content management, content architects, writers, editors, product development, design, user research, program management, product content engineering and other partners to develop and deliver analytics products and insights.

With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset, you’ll help us better understand our users, customers, partners, and products, and drive important changes that will shape the future of ServiceNow.

What you get to do in this role:

• Develop and maintain scalable ETL/ELT pipelines and processes to support analytics and reporting needs.
• Build and optimize data models and schemas to enable efficient storage and retrieval for business intelligence use cases.
• Maintain and enhance database performance to ensure reliability and accuracy in business reporting.
• Automate manual data processes to achieve seamless and faster month-end, quarter-end, and annual business reporting.
• Collaborate across multiple data teams to meet analytics and engineering deliverables.
• Support the creation of datasets and infrastructure needed for dashboards, visualizations, and advanced analytics.
• Ensure the security, scalability, and performance of data pipelines and storage systems.

Basic Qualifications (Must-Have):

• 3+ years of experience in data engineering, data warehousing, or related areas.
• Proficiency in SQL and Python, with experience in building and maintaining ETL/ELT pipelines.
• Solid understanding of database technologies, including Snowflake and SAP Hana.
• Experience in automating manual data processes and improving performance and efficiency.
• Ability to effectively prioritize and manage multiple deliverables to meet deadlines.

Preferred Qualifications (Nice-to-Have):

• Experience with web analytics tools such as Adobe Analytics or Google Analytics.
• Familiarity with modern web development languages or frameworks (Java, JavaScript, NodeJs, ReactJS, AngularJS, etc.).
• Knowledge of SaaS and subscription business models.
• Understanding of agile project management and best practices in data engineering.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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