Senior Manager, Solution Consulting - Manufacturing industry

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior Manager, Solution Consulting for Manufacturing will ensure that they have an effective, motivated team of highly skilled resources to support innovation cycles within the Partner ecosystem to facilitate both vertical and horizontal value-based solutions. ServiceNow is the leading Enterprise Service Management suite, the platform to digitalize and automate customer processes with the power of GenAI.

The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular interactions and experiences. Our mission is to consult our customers in their decision making by matching their use cases with the capabilities of our NOW platform. We demonstrate the possibilities and benefits of ServiceNow to make the 'world of work' work better for everyone.

The SC core purpose is to develop customer opportunities using our Value Selling method. Our aim is to position the NOW platform with ServOps as the foundation and to extend our footprint over our technology-, customer-, employee and creator worklows. We achieve this through discovery, conducting demos, developing use cases with the customer, addressing all technical questions, responding to tenders, successfully positioning against competitors, highlighting added value and financial benefits (BVA), assisting in partner selection, and creating a roadmap with the customer.

The ideal manager will create a repeatable process, driving results and outcomes in a multi-fold agenda including:

• Achieving results and outcomes by establishing clarity and structure, setting goals and driving execution.
• Leading people by developing a vision, providing direction, assessing performance, retaining / develops talent.
• Functioning as a technical lead who drives territory planning, co-owning pipeline development, coaching for success and contributing to close deals.
• Being visible as a deal executive by sponsoring key opportunities and managing C-level relationships with customers and partners.
• Engaging as an orchestrator, representing the team as an interface to other internal stakeholders such as Sales, Marketing and our Business Units

To be successful in this role you have:

• 3+ years experience in building or leading pre-sales or professional services teams , alternatively leading functional teams on the customer side in the manufacturing industry
• 3+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to collaborate and interact at multiple levels internally and externally (Enterprise Architects, Technical Architects, Offering Managers, (Senior) Directors, VP’s, and CXO’s)
• Ability to motivate and inspire a growing team of leading Solutions Consultants
• Strong internal matrix leadership and relationship building abilities with cross functional counterparts
• Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership
• Experience of working with Service Providers, Outsourcers and Global System Integrators
• Proven ability to bridge the Strategic “what” of market outcomes, to the technology “How” of ServiceNow’s approach, in the context of compelling financial “why” of improved margins, agility, and growth through the NOW Platform’s unprecedented ability to transform the go-to-market of the Retail, CPG and Sports ecosystem
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment 
• Fluency in German and English

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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