Digital Ad Sales / Customer Success

As a Digital Ad Sales / Customer Success representative at Sutherland, your primary responsibilities will involve managing a portfolio of small business customers, consulting with them to evaluate their digital advertising performance, and providing tailored solutions to maximize their results. This includes utilizing our array of tools and services to ensure clients achieve their business objectives.

To thrive in the Digital Ad Sales / Customer Success position at Sutherland, you'll need at least three years of professional experience, including a minimum of two years in digital marketing, online sales, or telesales. A strong understanding of digital marketing and sales operations, along with excellent client relationship-building skills, is essential.

Sutherland offers an attractive benefits package for the Digital Ad Sales / Customer Success role, including a competitive pay rate starting at $23 per hour, potential incentives up to $1,000 per month, comprehensive medical, dental, and vision coverage, a 401K plan, generous paid time off, and opportunities for career growth.

At Sutherland, we believe in empowering our team members with knowledge. New Digital Ad Sales / Customer Success specialists will undergo thorough training focused on our advertising solutions, ensuring they develop a comprehensive understanding of the tools and resources available to serve their clients effectively.

As a Digital Ad Sales / Customer Success representative at Sutherland, you can look forward to a pleasant work schedule from Monday to Friday, 9 am to 5:30 pm, with no weekend work, allowing for a great work-life balance.

When answering this question, highlight specific digital marketing campaigns you've managed, your role in those initiatives, and the results achieved. Make sure to connect your experience directly to the responsibilities of optimizing client ads at Sutherland.

Discuss your strategies for establishing rapport and trust with clients. Explain how you actively listen to their needs, offer personalized solutions, and communicate updates effectively, which aligns with the client-focused nature of the Digital Ad Sales / Customer Success position at Sutherland.

Be specific about the tools you have experience with, such as Google Ads, Facebook Ads Manager, or other digital marketing platforms. Emphasize your ability to analyze performance data and leverage these tools to optimize ad results for clients.

Share an example of a time you faced a challenging customer situation. Describe your approach to problem-solving, emphasizing your proactive communication and dedication to finding effective solutions—skills that are essential for the Digital Ad Sales / Customer Success role.

Discuss key performance indicators (KPIs) you regularly analyze, such as click-through rates, conversion rates, and return on ad spend. Connect these metrics to your ability to provide actionable insights to clients, which is vital for success at Sutherland.

Describe a specific project where your recommendations led to improved results for a client. Be sure to include the steps you took, the strategies you implemented, and the metrics that demonstrate the positive outcome.

Express your commitment to professional development by mentioning specific resources you rely on, such as industry blogs, webinars, or networking events. This knowledge is crucial for the Digital Ad Sales / Customer Success position at Sutherland.

Research Sutherland’s unique value propositions, such as their innovative solutions and client-centric approach. Highlight how you admire these aspects and how they align with your professional values and career aspirations.

Highlight your collaborative skills by sharing examples of successful teamwork. Discuss how you contribute to a positive team dynamic and how this will benefit your role as a Digital Ad Sales / Customer Success representative at Sutherland.

Provide insights into your goal-setting process, techniques for pipeline management, and methods for leveraging data to enhance performance. Emphasizing your proactive approach to achieving targets will resonate well with the role at Sutherland.