Strategic Enterprise Account Manager

As a Strategic Enterprise Account Manager at LeanData, your responsibilities will include driving revenue growth for key enterprise accounts, identifying and aligning solutions to meet client needs, managing contract negotiations, and developing strong advisory relationships with key stakeholders. You will also engage with internal teams to ensure customer satisfaction and success while minimizing churn.

To be successful in the Strategic Enterprise Account Manager role at LeanData, candidates should have over 7 years of experience in a SaaS Enterprise Account Executive or Manager position. A proven track record of expanding accounts, selling complex solutions, and excellent communication skills are vital. Familiarity with CRM systems like Salesforce, along with the ability to navigate growth-stage companies, is also key.

In this role at LeanData, driving customer expansion involves managing contract negotiations, compliance, and facilitating expansions that ensure mutual success for both LeanData and the customer. This requires an understanding of customer needs, aligning solutions to their goals, and fostering long-term relationships with key decision-makers.

At LeanData, perks for the Strategic Enterprise Account Manager include stock options, flexible PTO, coverage for employee insurance premiums up to 90%, and a 401K plan. Additionally, the role offers on-target earnings estimated between $280,000 and $300,000, with around 50% being performance-based variable compensation.

Having training in sales methodologies such as MEDDIC, SPIN, Command of Message, and Challenger Sales can significantly enhance your effectiveness as a Strategic Enterprise Account Manager at LeanData. Furthermore, strong business and technical acumen, particularly in using CRM and Marketing Automation tools, will help you navigate and provide value to your enterprise accounts.

When answering this question, highlight specific accounts you’ve managed and the strategies you employed to drive engagement and success. Discuss measurable outcomes like revenue growth or retention rates to underscore your impact.

In your response, emphasize your communication skills and give examples of past experiences where you effectively engaged C-level executives. Discuss the importance of understanding their business needs and being present for them in critical moments.

Focus on the importance of active listening and precisely identifying client pain points. Share examples of how you tailored solutions to meet those needs and the results that followed, showcasing your adaptability and client-centric approach.

When discussing this topic, mention proactive communication, regular check-ins, and gathering customer feedback. Talk about specific measures you've implemented in past roles to enhance satisfaction and loyalty among accounts.

Be prepared to discuss methods like account mapping, leveraging customer insights, and collaborating with internal teams to identify needs that can lead to upselling. Specific examples of success will make your answer even more compelling.

Your response should outline your approach to negotiation, including preparation, understanding the customer's position, and creating win-win scenarios. Highlight any successful negotiations you’ve led that resulted in favorable outcomes for both parties.

Use this opportunity to showcase your problem-solving skills. Discuss the initial challenges, the steps you took to understand and address them, and the eventual positive result, demonstrating your ability to turn difficult situations into successes.

This is a chance to show your industry knowledge. Discuss current trends in RevTech, such as automation and AI, and how they influence enterprise sales strategies. Relate this to your own experience and how you aim to leverage these trends at LeanData.

Prepare to discuss how you've thrived in fast-paced, evolving environments. Share specific examples of projects or initiatives where you successfully adapted to change and drove measurable results, highlighting your flexibility and execution skills.

In crafting your answer, focus on LeanData's mission and how it resonates with your career aspirations. Express enthusiasm for the company culture and the opportunities you see to contribute to the success of enterprise clients, tying it back to your professional background.