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Sr Enterprise Account Executive - Federal Tribal Agencies and Casinos

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Enterprise Federal Account Executive responsible for new business within the US Federal Government supporting the mission for the Federal Civilian Agencies.  You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

  • Develop relationships with multiple Program Directors within Government Agencies and Offices. 
  • Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
  • As a Core Sr Account Account Executive, drive all lines of ServiceNow products to these agency clients. 
  • Serve as the agency's trusted advisor by understanding their business and advising on how ServiceNow can help enable their existing and future roadmap. 
  • Coordinate client engagements by engaging product line specialists, value consultants, principal architects, sales leadership, customer advocates, and various product leadership teams.

Qualifications

  • 10+ years of sales experience within software OR solutions sales organization
  • Experience establishing trusted relationships with current and prospective clients and other teams at executive and cabinet level. 
  • Experience producing new business, negotiate deals, and maintain healthy Program Director relationships.
  • Understanding of agency mission and prior experience of selling to an agency's mission. 
  • Experience achieving and exceeding sales targets
  • The ability to understand the "bigger picture" and our plans around IT
  • Experience promoting a customer success focus in a "win as a team" environment
  • Willingness to travel up to 50%

For positions in the District of Columbia, we offer a base pay of $136,600 - $225,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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Average salary estimate

$181000 / YEARLY (est.)
min
max
$136600K
$225400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Enterprise Account Executive - Federal Tribal Agencies and Casinos, ServiceNow

At ServiceNow, we're excited to offer the role of Sr Enterprise Account Executive focused on Federal Tribal Agencies and Casinos. If you're passionate about delivering innovative solutions and building meaningful relationships, this position is a fantastic opportunity for you! You will be at the forefront of driving new business within the US Federal Government, particularly for Federal Civilian Agencies, and play a pivotal part in shaping how these organizations leverage our solutions. You’ll engage with multiple Program Directors, working collaboratively with a diverse team to formulate strategic account plans to meet their unique needs. Your expertise in software sales will shine through as you serve as a trusted advisor, guiding clients towards making informed decisions to advance their missions with our products. Whether it's navigating complex procurement processes or facilitating client engagements with specialists, your ability to foster robust relationships and understand broader government objectives will be key to your success. Plus, you’ll have the support of a seasoned team as you strive to exceed sales targets through thoughtful negotiation and a customer-first approach. We’re proud of our inspiring workplace culture where ambition meets collaboration, and we're here to ensure that you thrive while making an impact! Join us in making the world work for everyone. Come and be part of our journey at ServiceNow.

Frequently Asked Questions (FAQs) for Sr Enterprise Account Executive - Federal Tribal Agencies and Casinos Role at ServiceNow
What are the key responsibilities of a Sr Enterprise Account Executive at ServiceNow?

As a Sr Enterprise Account Executive at ServiceNow, you'll be responsible for developing strategic relationships with Federal Tribal Agencies and Casinos. This involves comprehensive account planning, territory management, and engaging in business development activities. Your role also entails working with a diverse team to drive all lines of ServiceNow products to government agency clients, ensuring that you act as a trusted advisor and help customers align their goals with our innovative solutions.

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What qualifications should I have to be a successful candidate for the Sr Enterprise Account Executive position at ServiceNow?

To excel as the Sr Enterprise Account Executive at ServiceNow, you should ideally have over 10 years of relevant sales experience, particularly within the software or solutions space. A proven track record in establishing relationships with government executives and understanding agency missions is crucial. Your expertise when it comes to negotiating deals, achieving sales targets, and promoting a customer-focused approach will also be instrumental in your success in this role.

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Is experience with Federal Government agencies necessary for the Sr Enterprise Account Executive role at ServiceNow?

Yes, experience with Federal Government agencies is highly advantageous for the Sr Enterprise Account Executive position at ServiceNow. Understanding the operational intricacies and mission-driven nature of these agencies complements your ability to cultivate relationships and effectively propose ServiceNow's innovative solutions to meet their specific needs.

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What can I expect in terms of travel for the Sr Enterprise Account Executive position at ServiceNow?

In the Sr Enterprise Account Executive role at ServiceNow, you can expect to travel up to 50% of the time. This travel is critical for engaging with clients and attending key meetings, ensuring that you maintain effective relationships and address their needs in person.

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How does ServiceNow support the professional growth of its Sr Enterprise Account Executives?

At ServiceNow, we are committed to supporting the professional growth of our Sr Enterprise Account Executives through continuous training, mentorship programs, and access to a collaborative team environment. You'll also have opportunities to engage with industry leaders and specialists, enhancing your skills and expanding your knowledge about innovative solutions that can drive success for our clients.

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Common Interview Questions for Sr Enterprise Account Executive - Federal Tribal Agencies and Casinos
Can you describe your approach to building relationships with clients in the Federal sector?

When building relationships with clients in the Federal sector, it's essential to focus on trust and understanding their unique needs. I prioritize active listening and open communication, ensuring I fully grasp their objectives. Regular check-ins and delivering consistent value help me position myself as a trusted advisor who can provide innovative solutions aligned with their mission.

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What strategies do you use to exceed sales targets?

To exceed sales targets, I rely on thorough account planning and market research to identify high-potential opportunities. I consistently review performance metrics and adapt my strategies based on real-time data, ensuring I'm aligned with my team and able to leverage collective strengths to meet our goals effectively.

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How do you handle objections from clients during the sales process?

Handling objections requires a calm and constructive approach. I listen carefully to the client's concerns, empathizing with their perspective before presenting a tailored solution. By addressing their specific pain points and demonstrating how our products can add value, I can often turn objections into opportunities for deeper discussion.

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Can you explain how you coordinate client engagements with various teams?

I take a collaborative approach when coordinating client engagements, ensuring I connect relevant internal teams, such as solutions consultants and value consultants, with the client. By establishing clear communication channels and shared goals, we can present a unified strategy that showcases the full breadth of ServiceNow’s capabilities.

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What experience do you have with federal procurement processes?

My experience with federal procurement processes includes navigating the complexities of contracting and compliance. I have developed an understanding of the requirements and timelines and work hand-in-hand with the legal and procurement teams to ensure that proposals are aligned with agency needs and regulations.

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How do you stay informed about developments in the technology sector?

Staying informed in the technology sector is crucial. I subscribe to industry newsletters, attend relevant conferences, and facilitate regular discussions with peers in the field. Networking with industry professionals also helps me stay ahead of trends and innovations that could impact our service offerings and client discussions.

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Describe a successful sales campaign you led. What made it effective?

In one successful sales campaign, we focused on targeted outreach within a specific government agency. By leveraging data analytics, we identified key decision-makers and tailored our messaging to address their unique objectives. The effectiveness stemmed from our coordinated efforts, the strategic use of data, and the timely engagement of appropriate specialists, resulting in a significant increase in contracts.

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What skills do you think are essential for a Sr Enterprise Account Executive?

Key skills for a Sr Enterprise Account Executive include exceptional communication, strategic thinking, adaptability, and a deep understanding of the client's needs. Relationship-building skills are also crucial, as is the ability to collaborate with various teams to deliver comprehensive solutions that foster client satisfaction and drive sales.

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How do you prioritize your clients and sales activities?

I prioritize clients and sales activities based on potential ROI, their operational needs, and existing relationships. By developing a systematic approach that evaluates the value each client brings, I can allocate my time and resources effectively, ensuring that I focus on high-impact engagements while maintaining ongoing support for other clients.

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What motivates you in a sales role, particularly in government sales?

I am motivated by the opportunity to make a positive impact on government operations through innovative solutions. Understanding that my efforts can contribute to better services for the public keeps me driven. Achieving targets and fostering relationships that lead to success for both my clients and ServiceNow fuels my passion for sales.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 14, 2024

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