Sr Inbound Product Manager - ITAM BU, Cloud Cost Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role:

We are currently looking for a seasoned Product Manager for our Cloud Cost Management solution. Cloud Cost management is part of ServiceNow's Asset Management business unit, which empowers customers to manage any asset in all environments. As part of the ServiceNow Cloud Cost management team, you will lead key aspects of product execution and strategy working with Design, Engineering, and other PM leaders to define and build the capabilities to power the next generation of the ServiceNow platform.

We're looking for an individual who wants to apply disruptive thinking to the way people view FinOps and replace manual and disconnected business processes through the ServiceNow. You will execute on a roadmap that supports customers in their FinOps journey to optimize cloud spend, automate operations and deliver key financial reporting. 

What you get to do in this role:   

• The Product Manager will be involved in product strategy and inbound product management for Cloud Cost management. You will also work cross-functionally with Engineering, Product Design, Outbound Product Management, Support, and Training.
• Inform the strategy of key Cloud Cost Management capabilities
• Determine Cloud Cost management automation features and capabilities required to unlock customer and business use cases
• Execute and impact the short and long-term roadmap
• Provide subject matter expertise and perspective on ServiceNow’s unique differentiators against other Cloud Spend Management solutions
• Collaborate with other ServiceNow business units on integrating capabilities with Cloud Cost Management
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies
• Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly
• Be a visible product expert, sharing best practices both internally and with customers
• Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials
• Communicate complex problems into easily understood requirements and provide solutions

To be successful in this role you have:

• 5+ years of software product management experience, preferably in B2B SaaS or FinOps environments.
• Experience with FinOps principles, Cloud Operations and Hyperscalers
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience  defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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