Sr Solution Consultant - job 1 of 3

As a Sr Solution Consultant at ServiceNow, your main responsibilities include supporting the Customer Workflow Solution Sales by acting as a technical expert, developing and delivering product-specific solutions during sales cycles, leading discovery workshops, providing product demonstrations, and collaborating with various teams to meet sales goals.

To apply for the Sr Solution Consultant position at ServiceNow, you should have at least 5 years of pre-sales solution consulting or sales engineering experience, proficiency with the ServiceNow platform or cloud software solutions, and a proven ability to work collaboratively with product management and sales teams.

ServiceNow supports the professional development of a Sr Solution Consultant through continuous learning opportunities, sharing industry best practices with colleagues, and providing feedback to product teams which contributes to your growth and the enhancement of quality within the team.

Yes, the Sr Solution Consultant role at ServiceNow requires a willingness to travel as part of supporting customer engagements, marketing events, and collaborating with team members across various locations.

The compensation range for a Sr Solution Consultant at ServiceNow typically falls between $100,050 and $155,100, alongside opportunities for variable/incentive compensation, equity (when applicable), and a comprehensive benefits package.

When responding to this question, share specific examples from your past roles where you successfully guided sales cycles, developed client relationships, and demonstrated your ability to customize solutions according to client needs.

Discuss your approach to addressing customer objections by emphasizing active listening, understanding their concerns, and providing clear, data-driven responses that reframe their objections as opportunities for dialogue and solution alignment.

Be prepared to outline the steps you took when leading a discovery workshop, including how you engaged participants, identified key challenges, and the positive outcomes that directly resulted from your facilitation.

Discuss your methods for researching and analyzing industry trends, such as subscribing to industry publications, attending conferences, or participating in professional networks to ensure you remain knowledgeable about the market.

Outline your problem-solving approach, including how you would gather requirements, consult with stakeholders, prototype potential solutions, and validate them with the customer to ensure alignment and satisfaction.

Mention specific CRM tools or methodologies you've used to manage sales pipelines, focusing on how these tools help you track progress, forecast sales, and collaborate with team members effectively.

Share a situation where you actively gathered customer feedback through discussions or surveys and how you effectively communicated this feedback to product management to enhance product offerings.

Talk about your familiarity with the ServiceNow platform, highlighting specific features or projects you've worked on, and how your knowledge has helped you in consulting and sales efforts.

Provide an example that showcases your ability to work with diverse teams, such as sales, marketing, and product management, ensuring that everyone's goals align with customer objectives.

Share your motivations, whether it's the challenge of solving complex problems, the excitement of helping clients achieve their goals, or the satisfaction of contributing to a team's success.