Senior Platform Architect

The Senior Platform Architect at ServiceNow plays a critical advisory role, focused on establishing a solid technical foundation in the ServiceNow platform. Responsibilities include guiding customers in instance strategy, technical governance, and integration management to ensure successful outcomes. Additionally, this role involves developing strong relationships with executive and team members among our clients and translating their goals into achievable outcomes using ServiceNow solutions.

To qualify for the Senior Platform Architect position at ServiceNow, candidates should have over 8 years of progressive experience, particularly within a professional services organization or related fields. Essential qualifications include management consulting experience, enterprise architecture experience, and a solid understanding of cloud application technologies. ServiceNow certifications in aligned workflows are also highly beneficial.

In the Senior Platform Architect role at ServiceNow, you will support sales efforts by scoping and estimating engagements and any necessary change orders. Your expertise will help identify client needs and tailor solutions that effectively demonstrate how ServiceNow's technology can address complex business challenges, ultimately driving customer satisfaction and success.

ServiceNow fosters a flexible work environment tailored to accommodate various work personas, allowing for a blend of remote and in-office collaboration as fit for the team’s needs. As a Senior Platform Architect, you can expect to engage with clients and internal teams through a consultative approach, leveraging technology while adapting to the dynamics of project-specific demands.

At ServiceNow, career growth opportunities for a Senior Platform Architect are abundant due to the company’s focus on innovation and development. As you build relationships and advance your skills in enterprise architecture, you may access further leadership positions or specialized roles that align with your interests and expertise, supported by ServiceNow's commitment to professional development.

When establishing a technical foundation, I start by understanding the client's specific goals and current capabilities. Then, I use my experience to guide the design of solutions that align with ServiceNow best practices, ensuring a robust integration of their requirements while facilitating a seamless transition to the platform.

Technical governance ensures that the platform adheres to best practices and maintains its health over time. My experience includes managing governance frameworks that focus on reducing technical debt and ensuring compliance with industry standards, which is crucial for long-term success in any enterprise architecture.

I prioritize open communication and relationship-building by setting clear agendas for meetings and ensuring that I actively listen to executive concerns. This helps in creating tailored solutions that resonate with their strategic vision, fostering a strong partnership that drives the project forward.

I break down complex technical requirements into smaller, manageable components and map them against ServiceNow’s architectural frameworks. By working collaboratively with cross-functional teams, I can ensure these blueprints not only meet technical specifications but also align with client business goals.

To reduce technical debt, I focus on identifying and addressing areas that might complicate future development, such as outdated processes or systems that don’t align with current practices. By prioritizing refactoring and aligning with ServiceNow best practices, I ensure a cleaner, more efficient platform.

In a previous role, I worked on a major digital transformation for a large enterprise. The challenge was aligning multiple stakeholders with differing priorities. I facilitated workshops to address concerns, leveraging my architectural expertise to outline a clear roadmap that met both technical and business needs, ultimately leading to a successful implementation.

I establish a thorough understanding of each customer’s unique needs and objectives early in the engagement. By maintaining consistent communication and documenting best practices, I can proactively guide the outcomes while adapting as needed based on feedback and evolving priorities.

I employ a combination of methodologies, including Agile and ITIL, to guide cloud application architecture. Tools such as architecture modeling software, Jira for task tracking, and ServiceNow products for deployment help me maintain alignment with best practices and enhance project efficiency.

In such cases, I advocate for open dialogue to understand all perspectives while guiding the team back to project goals. Facilitating a discussion that combines facts, supported data, and industry best practices often helps reach consensus while ensuring the solution is viable and aligns with customer goals.

A Senior Platform Architect serves as a critical bridge between technology and business outcome. By interpreting business needs into technical solutions and guiding customers through technology adoption, I play a pivotal role in ensuring that digital transformations are not just successful but also sustainable through the effective use of the ServiceNow platform.