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Sr Solution Sales Executive, Customer Workflows - Western Plains US State & Local Government

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Customer Workflows Solution Sales Executive will oversee State and Local Government market success of ServiceNow's CX, FSM, Source to Pay and related Customer Workflows solutions to Western Plains State & Local Government (SLG) clients. (Residing in territory of MN, WI, CO , IA, WA, OR)

These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Solution Sales Executive supports the strategy and solution win for Customer Workflows growth within SLG western plains territory. Responsibilities/activities can vary by solution area given coverage capacity.

  • Drive net new opportunity and growth of Customer Workflows within territory 
  • Support western plains SLG territory strategy and planning to improve vertical agreement, account use case targeting and execution
  • Provide input and domain expertise to Core Regional Sales Leader and AE team during the account planning process based on territory strategy and recommendation
  • Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
  • Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
  • Interlock with core Solutions Consulting & Customer Workflows Solutions Consulting on Capability Roadmap for feedback and agreement 
  • Coach core AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help drive net new opportunities and manage the sales cycle
  • Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
  • Champion diversity and belonging to contribute to an open and inclusive environment

 

 

Qualifications

To be successful in this role you have:

  • Current location in western plains with flexibility to travel across the region to attend internal/external events as needed
  • History of achieving sales targets 
  • 7+ years knowledge and demonstrated success selling to SLG in MN, WI, CO , IA, WA, and OR
  • 3+ years knowledge and demonstrated success selling Customer Workflows related software solutions 
  • Demonstrated success closing new logos in SLED vertical
  • Experience as a SLG Specialty Sales AE, SLG Core AE, or closely related SLED sales role 
  • Past success collaborating within matrixed sales environment  
  • Deep understanding of SaaS/Software Sales, SLG sales, and business sales processes
  • Bachelor's degree in business, marketing or related discipline
  • Travel required: 30-50%

 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Average salary estimate

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What You Should Know About Sr Solution Sales Executive, Customer Workflows - Western Plains US State & Local Government, ServiceNow

At ServiceNow, we are on a mission to make the world work for everyone, and part of that journey includes bringing on a talented Sr Solution Sales Executive for Customer Workflows in the Western Plains for State & Local Government. This role is not just a job; it’s an opportunity to reshape how government entities engage with technology. Located in our vibrant Minneapolis office, you’ll play a pivotal role in driving the success of our innovative solutions like CX and FSM. Here, creativity meets strategy as you work alongside a dynamic team to boost customer workflows and enhance the digital transformation initiatives of our clients across Minnesota, Wisconsin, Colorado, Iowa, Washington, and Oregon. Your expertise in understanding the nuances of State and Local Government will be invaluable as you help clients conceptualize the profound benefits of our cutting-edge, SaaS-based solutions. From nurturing relationships to executing successful account strategies, you’ll serve as a trusted advisor, demonstrating how our platform can streamline operations and improve service delivery. At ServiceNow, we cherish your unique talents and perspectives, and we provide an inclusive environment where everyone can thrive and add value to the team. Join us—together, we can make a significant difference for our clients and the communities they serve!

Frequently Asked Questions (FAQs) for Sr Solution Sales Executive, Customer Workflows - Western Plains US State & Local Government Role at ServiceNow
What are the responsibilities of a Sr Solution Sales Executive at ServiceNow?

The Sr Solution Sales Executive at ServiceNow will drive the growth of Customer Workflows in the Western Plains territory, specifically focusing on State and Local Government clients. Responsibilities include developing strategies for customer engagement, aligning with regional account teams, coaching sales representatives, and most importantly, advocating for a seamless digital transformation for our clients.

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What qualifications are required for the Sr Solution Sales Executive position at ServiceNow?

To excel as a Sr Solution Sales Executive at ServiceNow, candidates should possess a minimum of 7 years of experience in selling to State and Local Government entities. They should have a strong track record of meeting sales targets and at least 3 years of demonstrated success with Customer Workflows software solutions. A Bachelor’s degree in business or a related field is also essential.

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How does ServiceNow support the professional growth of a Sr Solution Sales Executive?

ServiceNow emphasizes the importance of career development and offers various resources to support the professional growth of a Sr Solution Sales Executive. This includes mentorship opportunities, regular training on emerging technologies, and a culture that encourages sharing best practices and continuous learning among peers to enhance skills and career prospects.

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What is the work environment like for a Sr Solution Sales Executive at ServiceNow?

At ServiceNow, we pride ourselves on a collaborative and innovative work environment. The culture encourages flexibility, inclusivity, and teamwork, where every employee's unique voice is valued. As a Sr Solution Sales Executive, you're empowered to bring your whole self to work, supported by a community that drives positive change.

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What travel requirements should a Sr Solution Sales Executive expect at ServiceNow?

The Sr Solution Sales Executive position at ServiceNow requires travel within the designated Western Plains territory, estimated at around 30-50%. This travel is essential for meeting clients, attending events, and fostering relationships that drive our Customer Workflows solutions’ growth in State and Local Government sectors.

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Common Interview Questions for Sr Solution Sales Executive, Customer Workflows - Western Plains US State & Local Government
Can you describe your experience selling software solutions to State and Local Government?

When answering this question, provide specific examples of your past roles where you successfully sold software solutions, focusing on the challenges you faced and the strategies you implemented to overcome them. Highlight any metrics or sales figures to demonstrate your success.

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What strategies will you implement to drive growth in Customer Workflows?

Discuss targeted strategies such as account-based marketing, engaging in community events, and leveraging existing client relationships. It’s beneficial to articulate how you will align these strategies with the broader objectives of ServiceNow and the specific needs of government clients.

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How do you plan to build relationships with clients in the western plains region?

Emphasize your relationship-building skills by explaining your approach to networking, frequent communication, and understanding clients' needs. Providing an example of a successful relationship you've built in the past will reinforce your answer.

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What is your approach to coaching junior sales team members?

Outline your experience mentoring others, focusing on the importance of knowledge sharing, constructive feedback, and fostering a supportive environment for learning. Provide examples of how this has led to improved performance within your team.

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Can you discuss a time when you exceeded your sales targets?

Provide a specific example that showcases your commitment and strategies utilized to exceed sales goals. Discuss the planning, execution, and adjustments made during the sales process while linking it to your understanding of customer workflows.

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How do you stay updated on industry trends and innovations?

Mention your dedication to continuous education through webinars, industry conferences, and relevant publications. Share specific resources you follow to demonstrate your proactive approach to staying informed.

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What do you consider key metrics in evaluating success in this role?

Discuss metrics such as revenue growth, customer acquisition, retention rates, and overall market penetration as key indicators of success. Provide rationale for why these metrics are important in the context of the Sr Solution Sales Executive role.

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How would you handle objections from potential clients?

Explain your technique for overcoming objections by actively listening to concerns, validating them, and responding with well-researched solutions. Provide an illustrative example where you successfully turned an objection into a sale.

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What role does collaboration play in your sales strategy?

Emphasize the significance of working closely with other departments, such as marketing and product development, to create tailored solutions for clients. Share examples of how collaboration has led to successful outcomes in your past experiences.

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Why do you want to work for ServiceNow as a Sr Solution Sales Executive?

Express your admiration for ServiceNow's innovative culture and commitment to making a difference through technology. Share how your professional values align with ServiceNow's mission and your eagerness to contribute to its success.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 8, 2024

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