Sr. Solution Sales Executive - Customer/Industry Workflow - WEST

As a Sr. Solution Sales Executive at ServiceNow, your primary responsibilities include overseeing market success for specialty solution areas, supporting strategic planning for territories, engaging in account planning processes, and coaching account executives on specialty solutions. You'll also partner with customers and account teams to develop strategies for digital transformation.

To qualify for the Sr. Solution Sales Executive role at ServiceNow, you should have at least 7 years of experience related to specialty solutions, a solid understanding of business sales processes, and prior experience in sales or customer service. A willingness to apply even if you don’t meet every requirement is also important, as we value diverse experiences.

ServiceNow is committed to fostering inclusion and belonging in the workplace for all employees, including Sr. Solution Sales Executives. We celebrate diverse backgrounds and encourage applicants from various paths, believing that unique experiences enrich our team and contribute to our innovative environment.

The work environment for Sr. Solution Sales Executives at ServiceNow promotes flexibility and trust, with options for remote, flexible, or in-office work personas. This approach allows you to leverage your unique work style while achieving team and organizational goals.

Compensation for a Sr. Solution Sales Executive at ServiceNow typically includes a base salary ranging from $117,850 to $194,450, along with incentives based on performance. Additional benefits may include health plans, a 401(k) with company match, flexible spending accounts, family leave programs, and more.

When answering this question, focus on specific experiences where you identified and successfully sold specialty solutions. Highlight your understanding of how these solutions impact clients' return on investment and how your sales strategies align with customer needs.

Discuss your strategic thought process and how you assess market trends, customer needs, and establish goals for account planning. Use examples to illustrate your collaboration with teams and adjustments you made to meet specific territory demands.

Talk about your mentoring approach, emphasizing the importance of building foundational knowledge and creating a supportive learning environment. Share specific instances where your coaching led to improved outcomes in sales performance.

Provide details about a project where you played a key role in leading a digital transformation. Discuss the objectives, challenges faced, and how your contribution resulted in a successful outcome for the customer.

Explain how you prioritize customer engagement, gathering feedback, and continuously adjusting your strategies to ensure they deliver maximum Now Value. Use specific examples to demonstrate your commitment to understanding customer needs.

Discuss your approach to listening carefully to customer concerns and addressing them with well-researched responses. Highlight specific techniques you employ to turn objections into opportunities for deeper dialogue.

Emphasize the importance of teamwork in driving successful sales outcomes. Share examples of cross-department collaborations that have significantly improved your sales processes or enhanced customer experiences.

Talk about the various resources you use to stay informed, such as industry publications, networking events, or competitive analysis tools. Highlight the importance of being proactive in your research to stay ahead.

Provide an example where you had to pivot your strategy based on emerging market conditions or client feedback. Illustrate how this adaptability led to a successful resolution and met or exceeded customer expectations.

Share your personal motivations, whether they stem from the challenge of meeting targets, the joy of building relationships, or being part of a company that drives innovation. Relaying your passion can help interviewers see your alignment with the company's mission.