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Benefits & Leave Administrator - Remote

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

The Benefits & Leave Administrator is responsible for executing day-to-day operations of group benefits programs (group health plans and short-term or long-term disability plans., dental, vision, short-term and long-term disability, worker’s compensation, life insurance, accident plan, health savings account plan, flexible spending account plans, retirement plans, Company wellness plans, etc.)  This role will work with the benefit analyst(s) to manage enrollments, annual renewals, and the delivery of benefits to employees.  This role will also oversee and administer all leave requests and accommodations, including those requiring specialized attention, such as those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, and short-term or long-term disability plans.  The Benefits & Leave Administrator position requires excellent customer service and communication skills.

Essential Functions:

  • Serves as a key contact for benefit plan vendors and third-party administrators.
  • Coordinate transfer of data to external and internal contacts for services, premiums and plan administration.
  • Document and maintain administrative procedures for assigned benefits processes.
  • Ensure compliance with applicable government regulations.  Ensure timeliness and accuracy of required reporting and fees.
  • Coordinate daily benefits processing with the benefits team 
  • Handle enrollments, COBRA, terminations, status changes, beneficiaries, disability, accident and death claims, and worker’s compensation claims.
  • Oversee maintenance of employee benefit files, maintain group benefits database, and updated employee payroll records.
  • Provide customer service support to internal and external customers. 
  • Assist in providing training and support to all colleagues and the HR team.
  • Manage and track benefit adjustments for biweekly payroll processing.
  • Manage and execute the leave of absence process for all colleagues and the collection of benefit premiums, including the Paid Maternity Leave program.
  • Oversees the return-to-work process for employees returning from extended FMLA, workers’ compensation, or other leave(s).
  • Drafts and/or recommends revisions to company leave policies to ensure compliance with federal, state, and local laws and regulations.
  • Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices.
  • Preserves confidentiality of employee medical documentation and files.
  • Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.

Qualifications:

  • Bachelor’s Degree in human resource management or related field preferred.
  • 3+ years of related benefits experience.
  • 2+ years of related leave administration experience
  • Completion of specialized certification or training on FMLA/leave administration a plus.
  • Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws.
  • SHRM-CP, PHR, or CEBS professional designation preferred.
  • Workday experience preferred
  • Excellent verbal and written skills.
  • Excellent communication and organizational skills.

Specific Skills/ Attributes:

  • Effective planning and priority setting.
  •  Ability to manage several projects simultaneously while working under pressure to meet deadlines.
  • Strong analytical skills and a thorough knowledge of plan designs.
  • Knowledge of benefits contract language.
  • Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, Section 125, worker’s compensation, and Medicare.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Benefits & Leave Administrator - Remote, Sharecare

Are you ready to join a dynamic team that truly makes a difference in the world of health and wellness? Sharecare is on the lookout for an enthusiastic Benefits & Leave Administrator – Remote to help us manage our comprehensive benefits programs. In this role, you'll be an integral part of our mission to support individuals at every stage of their health journey, as you oversee everything from health plans to leave requests under FMLA, ADA, and more. Your daily tasks will include managing employee enrollments, coordinating benefits administration, and ensuring compliance with various regulations. With a strong focus on customer service, you'll work closely with benefit plan vendors and HR colleagues, ensuring our employees receive the best benefits possible. Plus, you'll assist in crafting policies that not only meet legal requirements but also nurture the well-being of our workforce. We’re seeking someone with at least three years of experience in benefits management and a solid understanding of leave administration. If you have a knack for organization and a passion for enhancing employee experiences that are highly valued here at Sharecare, we’d love to hear from you. Join us as we empower individuals to take charge of their health and well-being while making high-quality care accessible and affordable for all.

Frequently Asked Questions (FAQs) for Benefits & Leave Administrator - Remote Role at Sharecare
What are the main responsibilities of the Benefits & Leave Administrator at Sharecare?

As the Benefits & Leave Administrator at Sharecare, your key responsibilities will involve managing day-to-day operations of various benefits programs, overseeing leave requests under FMLA and ADA, and ensuring compliance with federal and state regulations. You'll coordinate with benefit plan vendors, facilitate enrollments, handle claims processing, and maintain accurate benefit records.

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What qualifications are needed for the Benefits & Leave Administrator role at Sharecare?

To qualify for the Benefits & Leave Administrator position at Sharecare, candidates are expected to have a Bachelor’s Degree in human resources or a related field, along with a minimum of three years of relevant benefits experience and two years in leave administration. A SHRM-CP, PHR, or CEBS designation and familiarity with Workday are preferred.

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What compliance knowledge is required for the Benefits & Leave Administrator at Sharecare?

The Benefits & Leave Administrator at Sharecare must possess extensive knowledge of leave requirements and legal protections provided by FMLA, ADA, and various state regulations. This includes understanding compliance regarding health plans, worker’s compensation, and benefits contracts to ensure that Sharecare adheres to all pertinent laws.

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How does the Benefits & Leave Administrator contribute to employee wellness at Sharecare?

In the role of Benefits & Leave Administrator, you play a vital part in enhancing employee wellness by managing beneficial programs, implementing leave policies, and supporting colleagues returning to work from extended leaves. Your work will help create a supportive environment that promotes health and personal well-being among all employees at Sharecare.

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What skills are essential for a successful Benefits & Leave Administrator at Sharecare?

Essential skills for the Benefits & Leave Administrator at Sharecare include excellent communication and organizational abilities, strong analytical skills, and proficiency in managing multiple projects under pressure. Familiarity with benefits laws and contract language along with the capability to maintain confidentiality is also crucial for success.

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Common Interview Questions for Benefits & Leave Administrator - Remote
How do you prioritize tasks in the role of Benefits & Leave Administrator?

When answering this question, emphasize your organizational skills. Discuss specific methods you use to prioritize, such as categorizing tasks by urgency and importance and using digital tools or spreadsheets to keep track. This showcases your ability to manage multiple projects efficiently.

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Can you explain your experience with leave administration under FMLA?

To respond effectively, mention your prior experiences with FMLA, detailing specific cases you handled, your understanding of guidelines, and how you ensured compliance. Highlight any training or certifications you have that reinforce your expertise.

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How do you ensure compliance with employee benefits regulations?

Discuss your familiarity with relevant regulations like ACA, ERISA, and COBRA. Share examples of how you've maintained compliance in past roles, such as conducting audits or collaborating with legal teams to stay updated on new laws.

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What methods do you use to communicate benefits information to employees?

Answer by explaining your approach to communication, such as hosting informational sessions, creating clear documentation, or utilizing electronic communication. Be sure to mention your understanding of the importance of clarity and accessibility in conveying benefits information.

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Describe a challenging benefit-related situation and how you handled it.

Share a specific example of a challenge you faced in benefits administration, such as managing a complex leave request or resolving a dispute with a vendor. Explain the steps you took to address the issue, demonstrating your problem-solving skills and your commitment to excellent service.

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How do you maintain confidentiality in handling employee benefits data?

Highlight your understanding of privacy laws and policies, explaining the steps you take to safeguard sensitive information. Discuss using secure systems, limiting access to data, and training colleagues to respect confidentiality.

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What software or tools do you have experience with concerning benefits administration?

Discuss your experience with specific software platforms like Workday and any other systems familiar to the industry. Share examples of how you've utilized these tools to streamline processes or improve data management.

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What strategies do you implement to improve employee satisfaction with benefits?

Talk about proactive approaches, such as conducting surveys to gather employee feedback, offering personalized benefits consultations, or refining the benefits communication strategy based on employee preferences.

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How do you stay updated with changes in benefits laws and regulations?

Emphasize your commitment to continuous learning by mentioning memberships in professional organizations, attending workshops, and following industry publications or webinars to remain informed about relevant changes in laws.

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What do you believe are key benefits of a well-managed leave and benefits program for employees?

Discuss how a well-crafted benefits program can enhance employee morale, reduce turnover, and foster a positive work environment. Mention how critical benefits are to employee retention and how they contribute to overall productivity.

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Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person – no matter where they are in their health journey – with a comprehensive and personalized health profile, ...

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DATE POSTED
April 17, 2025

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