AHR 1 - Residential Coordinator (On-Call)

Title: Residential Coordinator (On-Call)

Level: Coordinator

Department: Artemis House Region 1

Reports to: Assistant Director of Operations

Pay Range: $20.00 per hour

Location: Northern Region of VA

FLSA Status: Non- Exempt

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

The Residential Coordinator provides essential 24-hour awake coverage and supervision of the domestic violence shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

How you will contribute:

Ensure the safe functioning of the shelter and maintain a safe environment for clients.
Monitor all calls and inquiries while maintaining confidentiality at all times.
Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments
Update the daily log by documenting all interactions with clients and any other significant events in the shelter
Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress
Accompany clients to court and various other appointments to support client goals
Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day
Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.
Maintain the dignity and confidentiality of all clients during service delivery
Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management
Conduct assessments and intakes for clients in imminent danger seeking a safe haven.
Assist with administration of medication delivery and security
Participate in staff meetings and staff trainings as directed by supervisor
Ensure compliance with all agency policies and best practices
Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, Etc.)
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Other Duties as assigned

Required:

A high school diploma or GED
2+ years of experience in human services
Ability to build strong working relationships with clients and team members
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed

Preferred:

A bachelor’s in human services/ related field
Experience working in programs serving victims of domestic violence
Experience working in a residential environment
Current CPR/ First aid certification
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds

Physical Requirements:

Annual TB Test is required

Ability to sit or stand for long periods

Ability to lift items weighing 10-20 pounds

Benefits

401K contributions with a 4% employer match
Two Semi-Annual Team Building Events

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer.

Average salary estimate

$41600 / YEARLY (est.)

min

max

$41600K

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What You Should Know About AHR 1 - Residential Coordinator (On-Call), Shelter House

Are you passionate about helping others and making a difference in your community? If so, consider applying for the Residential Coordinator (On-Call) position at Shelter House, where your contributions will directly impact the lives of individuals facing domestic violence and homelessness. This role plays a crucial part in ensuring a safe and supportive environment within our domestic violence shelter. As the Residential Coordinator, you'll be the first point of contact for residents, providing 24-hour coverage and supervision. Your responsibilities will include crisis intervention, managing shelter operations, and maintaining a positive atmosphere for our clients. You’ll work closely with case managers to support clients in achieving their goals while documenting all significant interactions and events. Your ability to handle crisis calls and create safety plans will be invaluable. We’re looking for someone with at least 2 years of experience in human services, a high school diploma or GED, and strong communication skills. A bachelor’s degree in a related field is preferred, as is experience working with victims of domestic violence. At Shelter House, we foster an inclusive culture based on our core values of iC.A.R.E. - Inclusivity, Collaboration, Accountability, Respect, and Empowerment. Join our compassionate team and help us continue our mission to prevent homelessness and domestic violence. We offer a competitive salary as well as benefits like a 401K with employer match. Come be a part of something meaningful and make a lasting difference in the lives of those we serve!

Frequently Asked Questions (FAQs) for AHR 1 - Residential Coordinator (On-Call) Role at Shelter House

What are the responsibilities of a Residential Coordinator (On-Call) at Shelter House?

The Residential Coordinator (On-Call) at Shelter House plays a vital role by providing 24-hour awake coverage, crisis intervention, and supervision of the domestic violence shelter. Responsibilities include ensuring a safe environment for residents, monitoring calls and inquiries, assisting with safety plans, and maintaining all documentation in compliance with agency standards. You will also work closely with case managers to support client service plans, conduct assessments, and manage facility operations.