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Bilingual Store Associate (Spanish) - Now Hiring

Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!What is the Process to get Started?Step 1 – Online ApplicationFind the role(s) that interest you on our Careers page:Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partnersStep 2 – Digital InterviewUpon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questionsYou’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitationStep 3 – In-Store InterviewYour video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.• Ensure high levels of customer satisfaction through excellent sales service• Assist customers in person and over the phone by determining needs and presenting appropriate products and services• Build productive trust relationships with wholesale and retail customers• Process sales transactions accurately and consistent with policies and procedures• Follow and achieve sales goals on a monthly, quarterly, and yearly basis• Maintain precise work order files and formulas• Pull appropriate products from the sales floor or warehouse• Tint and mix products, as needed, to customer specifications• Stock shelves and set up displays• Clean store equipment• Load/unload delivery trucks• Assist in making deliveries, as needed• Maintain in-stock and presentable condition assigned areas• Remain knowledgeable on products offered and discuss available options• Comply with inventory control procedures• Suggest ways to improve sales "Minimum Requirements:• Must be at least eighteen (18) years of age• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future• Must be able to read, write, comprehend, and communicate in English• Must be able to read, write, comprehend, and communicate in Spanish• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodationPreferred Qualifications:• Have a valid, unrestricted Driver’s License• Have at least a High School diploma or GED• Have at least one (1) year experience working in a delivery, retail, or customer service position• Have previous work experience selling paint and paint related products• Have previous work experience operating tinting and mixing equipment
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What You Should Know About Bilingual Store Associate (Spanish) - Now Hiring, Sherwin-Williams

Join Sherwin-Williams as a Bilingual Store Associate (Spanish) in Douglasville, GA, and be part of a team that values diversity and personal growth. In this vibrant role, you'll connect with both wholesale and retail customers, helping them discover the perfect Sherwin-Williams products for their needs. Your expertise in both English and Spanish will prove invaluable as you answer questions, resolve concerns, and ensure every customer leaves delighted. We're all about excellent customer service here, and you’ll play a critical role in achieving the store’s sales goals. Plus, with endless opportunities for personal and professional development, we encourage you to let your unique talents shine. Responsibilities also include maintaining store standards, stocking products, and keeping everything organized and presentable. You'll even get to mix and tint paint to meet specific customer requests! And don’t worry about your experience—whether you’re new to the retail world or bring years of knowledge, there’s a place for you with Sherwin-Williams. Always on the lookout for talented individuals, we're committed to creating a supportive atmosphere where you can thrive. So if you're ready to put your bilingual skills to work in a rewarding retail environment, apply today and see just how colorful your career can be!

Frequently Asked Questions (FAQs) for Bilingual Store Associate (Spanish) - Now Hiring Role at Sherwin-Williams
What are the responsibilities of a Bilingual Store Associate (Spanish) at Sherwin-Williams?

As a Bilingual Store Associate (Spanish) at Sherwin-Williams, your main responsibilities will include assisting customers both in-store and over the phone, determining their needs, and recommending appropriate products. You will also handle sales transactions, maintain store organization, and ensure high levels of customer satisfaction. This role is all about building trustful relationships with customers while meeting store sales goals.

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What qualifications are required for the Bilingual Store Associate (Spanish) position at Sherwin-Williams?

To qualify for the Bilingual Store Associate (Spanish) position at Sherwin-Williams, you must be at least 18 years of age and legally authorized to work in the U.S. You need to be fluent in both English and Spanish, and be physically capable of lifting up to 50 lbs frequently. A high school diploma or GED and at least one year of experience in retail or customer service are preferred qualifications that can enhance your application.

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What makes working as a Bilingual Store Associate (Spanish) at Sherwin-Williams unique?

Working as a Bilingual Store Associate (Spanish) at Sherwin-Williams offers a unique opportunity to leverage your language skills in a dynamic customer-focused environment. You'll help people find solutions and transform their spaces while being part of a company that promotes diversity, career growth, and innovation. You're encouraged to express your unique talents, making every day a chance to learn and grow!

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How does Sherwin-Williams support employee development for Bilingual Store Associates (Spanish)?

Sherwin-Williams is dedicated to your career advancement. As a Bilingual Store Associate (Spanish), you will receive extensive training and support to develop your skills and advance in your role. The company encourages continuous learning and provides opportunities to explore different career paths within the organization, ensuring your professional growth is prioritized.

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What is the application process for the Bilingual Store Associate (Spanish) role at Sherwin-Williams?

The application process for the Bilingual Store Associate (Spanish) role at Sherwin-Williams begins with submitting an online application. Once reviewed, qualified candidates will be invited for a digital video interview, followed by an in-store interview with the team. It’s a streamlined and accommodating process designed to ensure both parties can evaluate a good match.

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Common Interview Questions for Bilingual Store Associate (Spanish) - Now Hiring
Can you describe a time when you helped a customer solve a problem?

When answering this question, focus on a specific situation where you listened to the customer's concerns, clearly identified the issue, and provided a solution. Highlight your communication skills, your ability to empathize, and how you ensured the customer left satisfied with the service provided.

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How do you prioritize tasks during busy store hours?

To effectively answer this question, emphasize your ability to remain organized under pressure. Discuss techniques you’d use, such as creating a mental checklist, delegating tasks to teammates, and focusing on customer service first to ensure a positive shopping experience.

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Why do you want to work as a Bilingual Store Associate (Spanish) at Sherwin-Williams?

Express your enthusiasm for both the role and company. You could mention how your language skills can enhance customer experience and how you admire Sherwin-Williams’ commitment to diversity and growth. Also, share how you align with the company’s values.

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What strategies would you use to improve customer satisfaction?

Discuss strategies such as actively listening to customer needs, following up with customers post-purchase, and being knowledgeable about products. Highlight how a proactive approach can result in higher satisfaction and repeat business.

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How would you handle a difficult customer?

When addressing a difficult customer, emphasize the importance of staying calm, listening actively, and seeking to understand their perspective. Highlight your skills in conflict resolution and how you would strive to turn the situation around to leave the customer satisfied.

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What is your experience with retail sales?

When discussing your retail sales experience, provide specific examples, focusing on past roles that required customer interaction, sales goals, and any relevant accomplishments. This will showcase your capabilities effectively.

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Can you describe the importance of teamwork in a retail environment?

Emphasize that teamwork is crucial in creating an efficient, supportive environment. Share how collaborating with colleagues can improve customer service and how you've successfully worked in teams in past positions to achieve common goals.

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What do you know about Sherwin-Williams products?

Prepare for this question by researching Sherwin-Williams products before the interview. Highlight key products, their features, and what differentiates them from competitors. Showing knowledge about products demonstrates your enthusiasm for the role.

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How would you approach learning about new products?

Discuss your commitment to continual learning, whether through training materials, peer discussions, or hands-on experience. Share your methods for staying up-to-date with new items, which reflects your dedication to providing informed assistance.

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What are your long-term career goals, and how does this role fit in?

In answering this question, align your career aspirations with the opportunities available at Sherwin-Williams. Talk about your interest in growing within the company and how starting as a Bilingual Store Associate (Spanish) can give you valuable experience on your journey.

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Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and c...

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December 1, 2024

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