Technical Support Representative I

Skills

• Strong customer service orientation
• Ability to troubleshoot and process technical issues
• Ability to multitask and handle different interactions
• Excellent oral and written communication skills
• Excellent documentation techniques

Responsibilities

• Deliver exceptional service and support via telephone, email, and chats
• Diagnose and resolve technical issues involving Shift4shop and Shift4 Payments
• Follow standard processes and procedures
• Identify and escalate priority issues per customer and company specifications
• Accurately process and record interactions

Benefits