Job Summary:
The Bilingual Coach and Help Desk Associate is responsible for providing professional development support to enhance service quality through collaboration with leadership, personalized program-level support and connecting users to real-time solutions. Responsibilities include providing in-person and virtual one-on-one coaching support to ECE programs, translating materials, and delivering live help desk and referral support in both English and Spanish. This role will serve all program types, whether enrolled in YoungStar or not, as required by the State. The Coach and Help Desk Associate is also responsible for identifying service needs, offering individualized support to early childhood educators and partners, facilitating access to available services and solutions in real-time.
Essential Duties & Responsibilities:
Job Requirements:
1. Bachelor’s degree or two credentials in Early Childhood Education, Child Development or related field; master’s degree preferred.
2. 5+ years of early care and education experience, with 3 + years of program leadership experience and/or 2+ years of coaching experience.
3. Experience delivering professional development and coaching support (in-house within a childcare/early education program) or to other programs.
4. Completion of all required state training and certifications.
5. Experience delivering services in the Practice-Based Coaching model.
6. Experience teaching or coaching in an ECE classroom/program setting.
7. Recognized as a Master Trainer and/or Approved Consultant through the Wisconsin Registry’s Professional Development Approval System (PDAS).
8. Experience working with a variety of ECE program types, including, at a minimum, both family and group childcare, including out of school time.
9. Bilingual (English/Spanish) Required.
10. Background checks are required for this position.
11. Travel required locally or long-distance up to 50% of the time for work-related meetings and functions.
12. Must have a valid driver’s license and reliable transportation.
We are an equal opportunity employer, committed to creating a diverse and healthy workplace.
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