Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Coach and Help Desk Associate - Bilingual image - Rise Careers
Job details

Coach and Help Desk Associate - Bilingual

Job Summary:

The Bilingual Coach and Help Desk Associate is responsible for providing professional development support to enhance service quality through collaboration with leadership, personalized program-level support and connecting users to real-time solutions. Responsibilities include providing in-person and virtual one-on-one coaching support to ECE programs, translating materials, and delivering live help desk and referral support in both English and Spanish. This role will serve all program types, whether enrolled in YoungStar or not, as required by the State. The Coach and Help Desk Associate is also responsible for identifying service needs, offering individualized support to early childhood educators and partners, facilitating access to available services and solutions in real-time.

Essential Duties & Responsibilities:

  • Promotes and supports Wisconsin’s YoungStar program.
  • Follows Shine and YoungStar protocols to ensure consistent regional/statewide quality and access to services.
  • Provides high-quality, responsive support, using relationship-based coaching strategies driven by research and best practice to promote continuous quality improvement.
  • Promotes and supports a program’s quality improvement in alignment with best practices.
  • Works with assigned programs to collect and validate data and self-assessment results, and to develop improvement goals and plans.
  • Successfully identifies and resolves issues and inquiries regarding state online systems, including YoungStar Case Management System, My YoungStar Connect, The Wisconsin Registry, and Wisconsin's Provider Portal.
  • Serves as a knowledgeable resource to early childhood educators, partners, and the community, including connecting families to the appropriate support resources.
  • Ensures compliance with Company, State and Federals standards and licensing requirements.
  • Provides translation and interpretation services for both written and spoken coaching and help desk related communications.
  • Manages communications with providers in both languages, such as writing emails, answering phone calls, and scheduling meetings.
  • Engages in a practice, observation, and reflection & feedback coaching cycle with providers.
  • Provides tools/resources in both languages to support program planning and progress on identified goals.
  • Achieves compliance with project deliverables in providing technical assistance (coaching and consultation) services.
  • Utilizes informal/virtual assessment activities that provide program information on classroom settings, teacher strengths, and areas of growth including teacher and child interactions, classroom instruction, and classroom management.
  • Develops and facilitates small group learning environments, including peer-to-peer opportunities, and/or one-on-one coaching in both languages English/Spanish.
  • Facilitates professional development which may include in-person and/or virtual learning opportunities in both languages English/Spanish.
  • Completes technical ratings on programs and input data into the database for YoungStar rating; submits quarterly reporting information.
  • Responds to inbound calls, chat, and email.
  • Participates in assigned meetings, events and training as required.

Job Requirements:

1. Bachelor’s degree or two credentials in Early Childhood Education, Child Development or related field; master’s degree preferred.

2. 5+ years of early care and education experience, with 3 + years of program leadership experience and/or 2+ years of coaching experience.

3. Experience delivering professional development and coaching support (in-house within a childcare/early education program) or to other programs.

4. Completion of all required state training and certifications.

5. Experience delivering services in the Practice-Based Coaching model.

6. Experience teaching or coaching in an ECE classroom/program setting.

7. Recognized as a Master Trainer and/or Approved Consultant through the Wisconsin Registry’s Professional Development Approval System (PDAS).

8. Experience working with a variety of ECE program types, including, at a minimum, both family and group childcare, including out of school time.

9. Bilingual (English/Spanish) Required.

10. Background checks are required for this position.

11. Travel required locally or long-distance up to 50% of the time for work-related meetings and functions.

12. Must have a valid driver’s license and reliable transportation.

We are an equal opportunity employer, committed to creating a diverse and healthy workplace.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Acelero, Inc. is looking for a dynamic Health Coordinator to promote health, wellness, and family engagement in early childhood education.

Photo of the Rise User

Join Acelero, Inc. as a YoungStar Coach to empower early childhood education programs in Wisconsin through innovative coaching and support.

Exciting opportunity for a Travel Registered Nurse to join our dedicated Physician Services team in Lakewood, NJ.

Photo of the Rise User
Datadog Hybrid Honolulu, HI
Posted 6 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join our healthcare team as a Nurse's Aide, where you'll help enhance the patient experience through compassionate care.

Photo of the Rise User
Posted 12 days ago

Conduent is seeking a dedicated Call Center Representative in San Francisco to provide exceptional customer support and service.

Join Baylor Scott & White Institute for Rehabilitation as a Nursing Assistant (PCT) to support our patients in their rehabilitation journey.

Photo of the Rise User
Posted 6 days ago

Join FPI Management as a Leasing Consultant to provide exceptional service in the affordable housing sector.

Photo of the Rise User
GameStop Hybrid 2101 N Federal Hwy Pompano Beach, FL 33062
Posted 8 days ago

As an Assistant Store Manager at GameStop, you will help create a vibrant gaming environment while ensuring top-notch customer service and smooth store operations.

Photo of the Rise User

As an EMT Security Officer at Allied Universal, you will play a vital role in safeguarding clients across various sectors while providing essential medical assistance.

Photo of the Rise User

Allied Universal is looking for a dedicated Security Patrol Driver in Newnan to ensure the safety and security of clients across multiple sectors.

Hy-Vee Hybrid Overland Park #2, W 135th, Overland Park, KS
Posted 7 hours ago

Hy-Vee is looking for an experienced Coffee Shop Department Manager to lead their team in providing outstanding customer service and product quality.

Posted 6 days ago

Join Creatify.ai as a Customer Success Manager and help ensure our clients achieve remarkable success with our innovative AI advertising platform.

Photo of the Rise User

Join Northwestern Medicine as a Registered Neurodiagnostic Technologist and play a key role in delivering quality patient care through neurological testing.

Photo of the Rise User

Join Allied Universal® as a Security Officer EMT and become a vital part of a skilled medical response team.

Photo of the Rise User
Domino's Hybrid 1930 Unit D Ashley River Rd, Charleston, SC
Posted 13 days ago

Become a crucial part of K&K Family Ventures as an Assistant Manager, leading a dedicated team in a vibrant customer-focused environment.

Shine Early Learning is committed to proving that every child can succeed at the highest levels – and that high-impact, proven approaches can help early childhood programs truly make the difference in a child's life. Shine Early Learning offers de...

13 jobs
MATCH
Calculating your matching score...
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 7, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
53 people applied to Support Specialist at Vesta
Photo of the Rise User
100+ people applied to Chat Support Associate at Vetcove
S
Someone from OH, Delaware just viewed Scheduling Coordinator - FT at SeaWorld Entertainment