Job Summary:
The Bilingual Coach and Help Desk Associate is responsible for providing professional development support to enhance service quality through collaboration with leadership, personalized program-level support and connecting users to real-time solutions. Responsibilities include providing in-person and virtual one-on-one coaching support to ECE programs, translating materials, and delivering live help desk and referral support in both English and Spanish. This role will serve all program types, whether enrolled in YoungStar or not, as required by the State. The Coach and Help Desk Associate is also responsible for identifying service needs, offering individualized support to early childhood educators and partners, facilitating access to available services and solutions in real-time.
Essential Duties & Responsibilities:
Job Requirements:
1. Bachelor’s degree or two credentials in Early Childhood Education, Child Development or related field; master’s degree preferred.
2. 5+ years of early care and education experience, with 3 + years of program leadership experience and/or 2+ years of coaching experience.
3. Experience delivering professional development and coaching support (in-house within a childcare/early education program) or to other programs.
4. Completion of all required state training and certifications.
5. Experience delivering services in the Practice-Based Coaching model.
6. Experience teaching or coaching in an ECE classroom/program setting.
7. Recognized as a Master Trainer and/or Approved Consultant through the Wisconsin Registry’s Professional Development Approval System (PDAS).
8. Experience working with a variety of ECE program types, including, at a minimum, both family and group childcare, including out of school time.
9. Bilingual (English/Spanish) Required.
10. Background checks are required for this position.
11. Travel required locally or long-distance up to 50% of the time for work-related meetings and functions.
12. Must have a valid driver’s license and reliable transportation.
We are an equal opportunity employer, committed to creating a diverse and healthy workplace.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Acelero, Inc. is looking for a strategic leader as the Director, Family Engagement & Health Services to transform early childhood education through impactful family and health services.
Drive customer success and growth in the Acute & Payer sector at PointClickCare as our new Director of Customer Success.
Join Oak Street Health as a Medical Scribe and play a crucial role in supporting our healthcare team in delivering excellent patient care.
Enhabit Home Health & Hospice is seeking a Patient Services Coordinator to enhance patient care through effective scheduling and communication.
American Express is looking for a Member Service Professional to deliver exceptional service and enhance the experience of Card Members at the Centurion Lounge.
Become a vital part of Genesis Call Center as a Remote Customer Service Agent, supporting major brands in delivering outstanding customer experiences.
Join Patrique Mercier Recruitment PT as a Spanish Speaking Customer Support representative, helping clients navigate car leasing and financing options.
Join Sedgwick as a Claims Associate Workers Compensation and contribute to our mission of supporting people facing the unexpected.
Join Michael Kors as a Store Manager and lead a dynamic team focused on exceptional client experiences and strategic business growth.
Join Affect Therapeutics as a Treatment Consultant and help empower individuals in their recovery journey with a focus on empathy and accountability.
Join WebTPA as a Customer Service Representative and make an impact by providing exceptional support to healthcare professionals and members.
Join Deputy as a Customer Success Manager to manage and enhance the experience of our Small Business customers in a remote-first environment.
Become a key player at American Express as an Account Protection Specialist, where you'll deliver exceptional customer care while managing account security in a hybrid working environment.
Join Presbyterian Children's Homes and Services as an Assistant Case Manager to make a meaningful impact on the lives of at-risk children and families.
Shine Early Learning is committed to proving that every child can succeed at the highest levels – and that high-impact, proven approaches can help early childhood programs truly make the difference in a child's life. Shine Early Learning offers de...
14 jobsSubscribe to Rise newsletter