Director Sales, Customer Growth

The Director of Sales, Customer Growth at Showpad is responsible for enhancing customer relationships, ensuring retention and growth, and maximizing overall customer satisfaction. This role involves mentoring Account Managers, participating in the sales cycle, executing sales strategies, and reporting directly to the VP of Customer Growth. With a focus on customer-centric values, the Director plays a pivotal role in achieving sales goals.

To be successful as the Director of Sales, Customer Growth at Showpad, candidates should have over five years of experience managing sales teams, with expertise in value selling techniques and experience in SaaS customer success environments. A customer-centric mindset, exceptional communication skills, and an analytical approach are essential. Having a builder mindset and adaptability in a fast-paced environment are highly valued.

Showpad is committed to supporting personal development, offering various opportunities for growth, including paid parental leave, professional stretch assignments, and personal development programs. As a member of the Showpad team, the Director of Sales, Customer Growth will have access to resources that promote continuous learning and innovation in their career.

The company culture at Showpad is vibrant and people-oriented. Team members are encouraged to be themselves while striving for excellence. With a focus on inclusivity and celebrating diversity, Showpad fosters a balanced work environment. The culture supports hard work while ensuring that fun and camaraderie are part of the daily experience.

The Director of Sales, Customer Growth at Showpad has several key responsibilities, including mentoring Account Managers, actively participating in the sales cycle, planning and delivering sales strategies, submitting accurate forecasts, and collaborating with global colleagues. Their primary goal is to maximize customer outcomes and maintain high customer health scores.

Success for the Director of Sales, Customer Growth at Showpad is measured by the ability to meet and exceed sales projections, customer retention rates, overall customer satisfaction, and the health of customer relationships. Uplifting collaboration with EMEA counterparts also plays a pivotal role in achieving regional sales results.

Showpad invests in comprehensive training and ongoing support for its Director of Sales, Customer Growth. This includes access to resources for mastering sales techniques, learning about new product releases, and collaboration opportunities with teams across different regions to enhance overall effectiveness in their role.

In your answer, highlight your specific experience leading sales teams within SaaS settings. Discuss how you've used value selling techniques effectively, providing examples of how you ensured customer success and retention while driving new business opportunities.

Discuss your strategies for maintaining strong customer relationships, such as regular check-ins, utilizing customer feedback, or implementing retention strategies. Provide examples of successful initiatives you've led that resulted in high customer satisfaction.

Share specific sales strategies you've employed in your previous roles. This could include targeting new markets, enhancing value propositions, or collaborating with other teams to provide better solutions. Highlight any measurable results that came from these strategies.

Explain the methods you use to keep your knowledge current, such as attending industry conferences, networking with peers, or following relevant publications. Emphasize how staying informed has positively impacted your sales approach.

Provide a detailed account of a challenging sales cycle and the steps you took to navigate it. Talk about your collaboration with your team, how you communicated with stakeholders, and the tactics you used to close the sale.

Discuss your mentorship style and any specific techniques you use to develop team members. Share examples of how you've successfully onboarded new employees or helped existing team members grow in their roles.

Explore the key performance indicators (KPIs) that you emphasize when submitting forecasts. Discuss how these metrics guide your decision-making and align with the overall objectives of the sales team.

Describe your conflict resolution skills and how you foster a supportive team environment. Provide examples of past conflicts and your approach to resolving them constructively.

Mention specific sales tools or technologies that you have used effectively. Explain how they have improved your productivity, communication, and overall sales processes.

Highlight your experience in fostering interdepartmental collaboration, specifying strategies you've employed to ensure alignment between sales, marketing, and customer support. Discuss the positive outcomes that resulted from these collaborations.