Head of Operations

The Role

As Head of Operations at Shuttle, you'll be the driving force behind our operational excellence, scaling our business processes to support rapid growth. You'll optimize our operations, streamline workflows, and ensure efficient resource allocation across the company. You’ll also be involved in financial management and investor relations.

What you'll do

• Lead strategic initiatives to support Shuttle’s growth and development

• Drive the development of operational KPIs and metrics by relevant teams

• Set up and optimize internal processes, workflows, and tools to enhance efficiency across all departments

• Drive continuous improvement of our effectiveness as a team and organisation and our async-first communication.

• Develop and implement frameworks to ensure company decisions and processes align with our core values and culture

• Manage and optimize vendor relationships, contracts, and partnerships

• Oversee cloud financial operations (FinOps) and working with engineering teams to establish best practices

• Collaborate with engineering and product teams to ensure operational readiness for new features and services

• Oversee financial operations, including budgeting, forecasting, and financial controls

• Be involved in investor relations and fundraising activities

• Build and lead a high-performing operations team, fostering a growth mindset culture

Must-haves

• 5+ years of experience in ops-intensive roles at high-growth tech startup(s)

• Track record of successful operational scaling in a startup environment

• Demonstrable examples of taking initiative and driving complex projects to completion

• Strong leadership skills with the ability to build and mentor high-performing teams

• Proven track record of implementing and scaling operational processes in a fast-paced environment

• Excellent analytical and problem-solving skills with a data-driven approach to decision making

Bonus points

• Experience of working in a cloud enabled company, good understanding of its impact on it business processes and ability to effectively collaborate with engineering teams on infrastructure decisions

• Knowledge of AI/ML operations and their impact on business processes

• Knowledge of financial planning and main KPIs (including cloud cost optimization and unit economics)

• Track record of successful fundraising support or financial strategy in a startup environment

• Familiarity with a programming language or strong interest in learning

• Experience with remote-first company operations

• Experience as a founder

Why you should join

• Opportunity to shape the operational backbone of a cutting-edge cloud development platform

• Drive the scaling of a high-growth startup in the exciting intersection of DevOps and AI

• Competitive salary and equity package

• Remote-first culture with flexible working hours

• Collaborative and innovative team environment

• Chance to work with a rapidly growing user base and make a significant impact in the developer tools space

Compensation & Details

• Base Salary: $80,000-$120,000 per annum

• Equity: Competitive Equity Package

• Start Date: From January 2025

About Shuttle

At Shuttle, we're on a mission to redefine the developer experience for building cloud applications. We want to empower the next generation of builders to make use of the latest and greatest cloud technologies, by crafting the simplest, fastest, and most enjoyable development experience.

Shuttle is open source and our Infrastructure from Code framework paired with our cloud platform eliminates the infra hassle and accelerates app development and deployment. This is a game-changer for developer productivity - think Vercel for the backend.

We have thousands of developers in our community incl. engineers from some of the top companies and have just launched Shuttle beta. We’re backed by some of the best investors in the world, including Y Combinator, HorizonVC, Abstraction Capital, Global Founders Capital, Founders of Segment, Sendbird, Head of Product at DataDog and other successful founders and executives.

Our Mission

At Shuttle, we’re on a mission to revolutionise developer experience for building web apps. Everything we do is about crafting an exceptionally simple, satisfying and effective way to do cloud development. We are open source community-driven and loved by thousands of engineers. Our vision: the ultimate platform to supercharge developers’ productivity.

Working With Us

We’re a growth mindset company. We’re honest, open-minded, driven, and ambitious and we are only looking for people who share these qualities with us.

We care. About each other and about our mission.

We are building a culture that brings out the best in people and we truly believe that the company you work at should be the launch pad for unleashing your full potential.

We keep a light and fun work environment, without unnecessary stress or anxiety. Yet we hold ourselves to very high standards and keep pushing the bar up. Continuous improvement is a must if you don’t want to be left behind. Mistakes are OK, not being willing to learn from them is not OK.

Collaboration is at the core of what we do and we treat each other with respect and kindness - supportive, yet firm and ready to provide accountability where needed.

We’re early stage so expect many opportunities to shape the company’s future. The best ideas win.

We maintain a hacker mentality - no problem is unsolvable with the right mindset. As a team, we work on hard challenges under tight constraints and are constantly pushed out of our comfort zones - if reading this excites you, let’s talk.

Perks

• Flexible holidays and paid time off

• Mental and physical health stipend

• Educational and self-development budget

• Support for attending and presenting at relevant conferences

• Health insurance

• Awesome work-from-home setup & equipment

• Regular company off-sites

• Weekly remote-friendly socials (games and more)