Bilingual Outbound Call Center Rep – Remote

Responsibilities• Make an average of 50 outbound calls per hour to schedule healthcare evaluations• Follow 20+ approved scripts, ensure members understand terms, and handle rebuttals• Meet daily goals: 300-400 dials, 24 appointments, quality targets• Adjust, reschedule, and cancel appointments as needed• Monitor performance results and report member complaints• Participate in peer coaching and follow HIPAA guidelinesRequirements• High School Diploma or equivalent preferred• 1+ year call center experience or 2+ years general work experience required• Previous outbound call center or high volume experience preferred• Desire to work in a results-oriented environment• Good communication skills, friendly and conversational• Ability to adhere to a fixed daily schedule and strong computer skills• Proficiency in EnglishBenefits• Medical, Dental, and Vision plans, Insurance starts the 1st of each month• Bi-weekly pay with monthly commission bonus potential• 401K, employee stock purchase program, and tuition reimbursement• Employee discount programs