Fleet Operations Engineer (Temporary - 16 weeks)

The Fleet Operations Engineer at Simbe is responsible for ensuring the optimal performance of robotic units, which includes traveling to customer stores for physical maintenance, remote troubleshooting, and collaborating with technicians on-site. The role involves performing hardware repairs, upgrades, and providing escalated support when issues arise.

Candidates should have a minimum of 5 years of experience with complex electromechanical systems, strong troubleshooting skills in video and networking, and familiarity with Linux command line. Communication skills, both oral and written, are crucial, as you will be interacting with customers and team members regularly.

No, the Fleet Operations Engineer position at Simbe involves substantial fieldwork. You will need to travel to various customer locations to perform hands-on maintenance and troubleshooting, so the ability to adapt to different environments and be physically capable of lifting equipment is essential.

In this role, a Fleet Operations Engineer will provide both physical and remote support for maintaining robotic systems. This includes responding to customer issues, guiding third-party technicians, and performing urgent repairs or upgrades, all of which help ensure the efficiency and reliability of equipment.

At Simbe, Fleet Operations Engineers can expect a dynamic and inclusive culture that values transparency, empathy, and innovation. The company focuses on being agile in its operations and aims to foster a supportive environment where team members can thrive and contribute meaningfully to reshaping retail technology.

In your response, highlight specific projects or tasks where you’ve successfully assembled, repaired, or maintained complex electromechanical systems, detailing the skills and techniques you employed to solve challenges.

Share your method for assessing the urgency and impact of each issue. Discuss how you communicate with stakeholders to manage expectations while ensuring that critical problems are addressed quickly and efficiently.

Outline a systematic approach to troubleshooting that includes diagnosing the problem, checking hardware and software components, and utilizing remote support tools. Explain your reasoning for each step and emphasize documentation and follow-up.

Mention specific tools you're familiar with, such as web-based control interfaces, and explain your proficiency in using them for effective troubleshooting and communication with technicians and customers.

Share a specific example that illustrates your adaptability, detailing what the change was, how you addressed the situation, and the outcome. Emphasize your flexibility and problem-solving skills.

Discuss how you prioritize customer communication, keep them informed, and ensure their concerns are addressed promptly. Mention any specific methods you employ to manage stress and maintain professionalism.

Describe traits such as technical proficiency, strong communication skills, adaptability, and a customer-focused mindset. Provide examples of how you embody these traits in your work.

Share a specific situation where you identified an inefficiency and implemented a change that improved operations or outcomes. Highlight the impact it had on the team or organization.

Discuss your commitment to ongoing education in the field, such as taking courses, attending workshops, or reading industry publications. This shows your proactive attitude toward learning.

Explain the importance of safety protocols, both for yourself and when engaging with customers. Touch upon your previous experience with safety measures and how you ensure compliance on-site.