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FinOps Engineer

About Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

Description

You will be part of the Cloud Governance team. We are a small central team supporting several business units. Our focus is FinOps, cloud security and cloud management. Your role will be centered around the FinOps phases of Inform, Optimize and Operate. You will be expected to be grounded in FinOps but there are no set boundaries between competence areas. "Not in my job description" is not in our vocabulary. You will be expected to both invent and execute. We are pioneering FinOps in Sinch. As a consequence, not all requirements will come from above. Sometimes we need to work backwards, i. e. to define our own requirements and align with stakeholders rather than having requirements handed to us.

It is important that you understand the mechanisms that drive cloud cost. Depending on who you are the, the role can be weighted more towards technology or finance.

As our new FinOps Engineer you will:

  • As a bridge that connects Finance and Technology, the FinOps Engineer should be able to explain cloud technology to finance and management personas and finance to engineers.
  • Promote FinOps culture across the company
  • Enable cost visibility - tagging and reporting
  • Identify, recommend and follow up cost optimization opportunities and drive cost optimization workshops (gamedays)
  • Build and maintain relationship with customers and internal stakeholders; interact with engineers, executives, product managers and finance teams
  • Work with cloud vendors
  • Take ownership of FinOps cost tools and develop capacity reservation policies
  • Support budget processes - Be a cost detective, perform Cost analysis deep-dives and create custom reports
  • Buy reserved capacity
  • Work on technical solutions to support FinOps
  • Advise on cost effective architectures
  • Work on anything else you can come up with to help Sinch excel in FinOps!

Requirements 

  • Already a FinOps practitioner or a Finance person with a tech interest or a Cloud/DevOps Engineer wanting to take the next step.
  • You have a solid understanding of networking, storage, compute, application s up port, and application development concepts as it pertains to cloud computing
  • Possess 5+ years of experience in Cloud Cost Management, FinOps or Vendor Client Success Management; having multi-year Multi year experience with Azure, AWS and/or GCP.
  • Curious and inventive, problem solver, self-motivated
  • University degree preferred
  • Willing to be FinOps certified
  • Passionate and comfortable handling FinOps discussions at the technical, business or financial level
  • Adaptable and flexible with workloads and priorities
  • Strong interpersonal skills /collaboration skills – to ensure progress is made
  • Good written documentation and communication skills
  • Possess Foundational Cloud services knowledge

Good to have 

  • Previous experience of FinOps
  • FinOps Practitioner certification
  • Certification on one or more cloud platforms (AWS, GCP, Azure); such as AWS Cloud Practitioner, Azure Fundamentals, GCP Foundational
  • Experience in an Agile environment using Scrum methodology
  • Experience with chargeback modeling, cost savings and avoidance tracking, and forecasting
  • Two or more (2+) years’ experience with cost optimization

Embrace the challenge and join us!  

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! 

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What You Should Know About FinOps Engineer, Sinch

If you're ready to take your career to the next level, consider joining Sinch as a FinOps Engineer! At Sinch, a global leader in customer communication, you'll bridge the gap between finance and technology, promoting a robust FinOps culture across the organization. You’ll become a crucial part of our Cloud Governance team, diving deep into the FinOps phases of Inform, Optimize, and Operate. Your responsibilities will include enabling cost visibility, identifying and recommending cost optimization opportunities, and building strong relationships with stakeholders across the board—from engineers to executives. Whether you're dissecting cloud costs to conduct thorough analyses or crafting tailored reports, your knack for problem-solving will be key to driving efficiency and ensuring that our cloud strategy aligns with both financial and technological goals. In this dynamic role, there are no set limits on your versatility or creativity. You’ll work with cloud vendors, manage cost tools, and support budgeting processes, all while remaining adaptable to the ever-evolving needs of the organization. If you’re a FinOps enthusiast with at least 5 years of experience in cloud cost management and a solid understanding of cloud technologies, we want to hear from you! Join us at Sinch, where we dream big, win together, and make epic things happen together as a team.

Frequently Asked Questions (FAQs) for FinOps Engineer Role at Sinch
What does a FinOps Engineer do at Sinch?

A FinOps Engineer at Sinch plays a pivotal role in connecting the financial and technological aspects of cloud management. Responsibilities include promoting a FinOps culture, enabling cost visibility, and identifying cost optimization opportunities. This role requires strong interpersonal skills to engage with various stakeholders, from finance executives to engineers, ensuring that cloud costs are efficiently managed and aligned with business goals.

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What qualifications do I need to apply for the FinOps Engineer position at Sinch?

To apply for the FinOps Engineer position at Sinch, you should ideally have 5+ years of experience in Cloud Cost Management, FinOps, or Vendor Client Success Management. A solid understanding of cloud technologies and foundational services is crucial. While a university degree is preferred, we highly value problem solvers who are curious and self-motivated. FinOps experience or certifications on platforms like AWS, Azure, or GCP are also beneficial.

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How does Sinch support the growth of its FinOps Engineers?

At Sinch, we are committed to the growth and development of our employees, including our FinOps Engineers. This includes encouraging continuous learning through certifications and providing opportunities for engaging in cross-functional projects. By working in a flexible environment that values adaptability, you'll also gain unique insights from various departments, further enhancing your skill set and knowledge in FinOps.

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What are the key responsibilities of the FinOps Engineer at Sinch?

As a FinOps Engineer at Sinch, your key responsibilities revolve around managing and optimizing cloud costs. You'll lead cost optimization workshops, perform detailed cost analysis, and create custom reports to support budgeting processes. Moreover, you'll be responsible for driving FinOps discussions across different levels of the organization, ensuring that all teams understand the financial aspects of cloud usage.

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What is the work culture like for FinOps Engineers at Sinch?

The work culture for FinOps Engineers at Sinch is collaborative, innovative, and very much results-oriented. We encourage you to 'invent and execute' without being constrained by traditional job boundaries. This vibrant environment fosters a sense of unity as we collectively work towards optimizing cloud management, making every team member's contribution valuable. Expect open communication and a commitment to personal and professional growth!

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Common Interview Questions for FinOps Engineer
Can you explain your experience with cloud cost management and optimization?

When answering this question, outline specific projects where you successfully managed cloud costs and detail strategies you employed for optimization. Use metrics to showcase your achievements, such as percentage reductions in costs or improvements in budgeting accuracy, and explain how these experiences will transfer to your role at Sinch.

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How do you promote a FinOps culture within an organization?

Discuss practical steps you’ve taken to foster FinOps culture in previous roles. Provide examples of workshops, trainings, or awareness programs you’ve developed and how these initiatives improved cost visibility across teams. Highlight your communication skills and ability to engage with various departments to drive collaboration.

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What tools have you used for managing cloud costs?

List specific tools and platforms you have experience with, such as cloud cost management software, AWS Cost Explorer, or Azure Cost Management tool. Discuss insights you gained from these tools and decisions you made based on data analytics, illustrating how you can bring this knowledge to your role at Sinch.

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Explain how you identify and follow up on cost optimization opportunities.

Emphasize your analytical mindset by describing your approach to identifying cost-saving opportunities through analysis of usage patterns and budgets. Share a specific example where your recommendations led to tangible savings, and reflect on how these practices can benefit Sinch's cloud management strategy.

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How do you communicate complex technical concepts to non-technical stakeholders?

Share your strategies for breaking down complex ideas into simple, relatable concepts. You could discuss past experiences where you translated technical jargon into layman's terms and how that ensured alignment among finance and technology teams, fostering collaboration and informed decision-making.

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How would you approach advising on cost-effective architectures?

In this answer, provide insight into your method for assessing different architectural options. Discuss any frameworks or benchmarks you use to evaluate the cost-effectiveness of cloud architecture, and relate that back to past experiences where your advice led to significant cost savings.

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How do you stay updated with the latest trends in FinOps and cloud technologies?

Mention specific resources like industry blogs, webinars, or certifications you pursue regularly. You could also discuss professional groups and networks where you engage with other professionals, share insights, and learn about the latest technologies to ensure your knowledge is current and applicable.

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Describe a time when you identified a significant cost issue. How did you resolve it?

Share a detailed narrative of the situation, including the challenge, your analysis of the data, the actions you took, and the successful results. Be sure to emphasize problem-solving skills and collaboration with stakeholders to resolve the issue.

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How do you prioritize tasks when managing multiple FinOps projects?

Discuss your prioritization strategies, such as categorizing tasks based on urgency and impact while remaining flexible to changing requirements. Illustrate this with examples from previous experiences where you successfully managed competing priorities without compromising on quality.

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Why do you want to work for Sinch as a FinOps Engineer?

This is your chance to express your enthusiasm for Sinch’s mission and cultural values. Discuss specific aspects of the company that align with your professional goals and values, such as innovation in customer communication or commitment to growth, reinforcing how your skills will contribute to the company’s success.

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Full-time, remote
DATE POSTED
December 16, 2024

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