Customer Sucess Advisor

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 41,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Customer Success Advisor role...

The Customer Success Advisor works  alongside our regional teams to retain and optimize our customers and increase customer lifetime value.

What you'll do...

• Demonstrate commitment to the team’s work, ensure the team achieves its goals, objectives, and SLA’s.

• Assist customers to achieve maximum value from their product by leveraging deep product and hotel management knowledge 

• Manage daily case & task loads effectively, ensuring that customers are contacted immediately for quick and appropriate resolution

• Take ownership of customer’s problems and seek to identify, respond, and resolve issues before it becomes a conflict, ensuring a satisfactory solution for SiteMinder and the customer

• Be a subject matter expert of drivers of retention and provide insights to the business.

What you have...

• Exceptional communication skills, both written and verbal, with the ability to communicate effectively with customers, team members, and leadership.

• Proven experience in sales, customer success, account management, or a similar customer-facing role.

• Excellent problem-solving and decision-making skills, with a proactive and solutions-oriented mindset.

• Experience working with CRM software and customer support tools.

• Excellent proficiency in professional English written and spoken, bonus for additional languages as listed below. 

• Comfort working with customers and team members across geographies and cultures 

• Experience working in a SaaS (Software as a Service) or subscription-based business mode and/or hospitality is a plus.

Our Perks & Benefits…

- Remote working model

- Mental health and well-being initiatives

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.