Head of Customer Delivery (m/f/x)

The Head of Customer Delivery at Skeleton Technologies is responsible for leading a multidisciplinary team to ensure the seamless execution of customer delivery processes, driving operational excellence, and enhancing customer satisfaction. This role includes establishing KPIs, monitoring team performance, and implementing change management initiatives to foster a customer-centric culture.

Candidates for the Head of Customer Delivery role at Skeleton Technologies should have a minimum of 5 years of leadership experience in a customer-facing function, a deep understanding of customer delivery processes, and a degree in Business Administration. Additionally, experience in sales, change management, and continuous improvement is essential, along with fluency in English.

At Skeleton Technologies, the Head of Customer Delivery plays a crucial role in fostering a positive team culture. This position involves celebrating successes through team events, promoting participation in internal sports challenges, and maintaining a flat hierarchy that encourages open communication and collaboration among team members.

As the Head of Customer Delivery at Skeleton Technologies, you will have access to a dedicated training budget aimed at expanding your knowledge and competencies. This role provides a motivating opportunity for continuous growth, allowing you to enhance your skills and advance within the company.

Skeleton Technologies stands out in the energy storage industry with its patented curved graphene technology, enabling high power storage for various applications. The company's commitment to reducing CO2 emissions and promoting a net-zero future through innovative solutions is also a defining feature that attracts professionals to the Head of Customer Delivery role.

When discussing your experience with customer delivery processes, focus on specific methodologies you’ve used to enhance operational efficiency. Tailor your answer to emphasize any leadership roles you’ve held, the results you’ve achieved, and how this relates to the role at Skeleton Technologies.

A successful answer should reflect your understanding of key metrics in customer relationship management, such as customer satisfaction, retention rates, or revenue growth. Provide examples of how you’ve contributed to these successes in previous roles.

In your response, highlight specific strategies you’ve implemented to foster a customer-centric culture. This could range from team-building activities to performance metrics that emphasize customer satisfaction. Mention how these initiatives led to improved team morale and customer outcomes.

Focus on a particular challenge you faced with a customer, how you approached the situation, the steps taken to resolve it, and the positive outcome that followed. Make sure to articulate the importance of maintaining customer satisfaction during such challenges.

Discuss your experience using data analytics to make decisions regarding customer delivery processes. Include examples of data-driven insights you've applied and how these insights led to tangible improvements in customer satisfaction or operational performance.

Explain your methods for ensuring open communication across teams, including regular meetings, collaborative tools, and clear reporting structures. Highlight how effective communication has positively impacted project outcomes in your previous roles.

Provide concrete examples of initiatives you’ve led aimed at enhancing customer satisfaction. Discuss the rationale behind the initiatives, the challenges you faced, and the measurable results achieved as a result.

Describe your approach to change management, emphasizing your experience in leading teams through transitions, mitigating resistance, and ensuring buy-in from team members. Cite examples of successful change initiatives you’ve managed in the past.

Reflect on the various personal development opportunities you have pursued, such as training courses, certifications, or leadership workshops that relate to customer service excellence and operational leadership.

Your response should convey your enthusiasm for Skeleton Technologies' mission to contribute to a net-zero future. Discuss your alignment with the company’s values, your passion for energy innovation, and how you believe you can contribute to the company's success as Head of Customer Delivery.