Automotive Customer Service Representative | Weekends Off | Sarasota

As an Automotive Customer Service Representative at Christian Brothers Automotive, you are the friendly face our guests see when they need help with their vehicles. You handle guest check-ins, schedule appointments, answer phone calls, and assist with clerical tasks while maintaining a clean facility. Your role is crucial in building relationships with customers, creating a welcoming environment, and ensuring that their experiences are positive.

The working hours for the Automotive Customer Service Representative role at Christian Brothers Automotive are Monday through Friday from 7:00 a.m. to 6:00 p.m. One of the standout features of this position is that you will enjoy your weekends off, allowing you to spend quality time with family and friends.

To apply for the Automotive Customer Service Representative position at Christian Brothers Automotive, you should have a proven track record in customer service and strong interpersonal skills. A valid state driver's license is required, along with the ability to multitask in a dynamic environment. Experience with Microsoft Office Suite is also necessary, and a desire to learn about automotive servicing is a plus.

At Christian Brothers Automotive, we value continuous growth and development. Automotive Customer Service Representatives benefit from ongoing training provided through the CBA Flywheel Learning System. This means you will continuously upgrade your skills, expand your knowledge of automotive repair services, and enhance your customer service capabilities.

Automotive Customer Service Representatives at Christian Brothers Automotive enjoy a variety of benefits including paid vacation, paid holidays, employer-paid financial wellness programs, and access to healthcare benefits. Additionally, employees can take advantage of matching retirement plans and our unique Employee Point Store, where training points can be redeemed for exciting rewards.

To stand out as a candidate for the Automotive Customer Service Representative position at Christian Brothers Automotive, demonstrate a genuine passion for customer service and a willingness to learn about automotive repair. Highlight any previous experience in fast-paced, team-oriented environments, and show how you can effectively communicate with guests and other team members.

The company culture at Christian Brothers Automotive is rooted in values of transparency, integrity, and putting people first. Automotive Customer Service Representatives are part of a team that works hard but enjoys their work environment, encouraging collaboration and camaraderie. With regular employee appreciation events and a focus on career advancement, you’ll feel valued and respected.

In response to this question, aim to share a specific example where you identified a customer's needs and took extra steps to ensure their satisfaction. Outline the situation, your actions, and the positive outcome that followed, illustrating how your commitment to exceptional customer service aligns with the values upheld at Christian Brothers Automotive.

When answering this question, highlight your approach to remaining calm and professional in the face of challenges. Discuss techniques such as active listening, empathizing with the customer's concerns, and finding solutions that cater to their needs, demonstrating your commitment to customer satisfaction at Christian Brothers Automotive.

To respond effectively, share your experiences in team settings, focusing on collaboration and support. Mention specific roles where teamwork was essential and how you contributed positively to projects or tasks, aligning with the team-oriented culture at Christian Brothers Automotive.

In your response, identify key motivators, such as a passion for helping others, a desire to offer excellent customer service, or enthusiasm for learning about automotive repair. Connect your motivations to the core values of Christian Brothers Automotive to show alignment with the company's mission.

Detail your approach to multitasking during busy times. Explain your strategies for effectively prioritizing tasks based on urgency and customer needs while managing time efficiently. This demonstrates your ability to maintain high productivity in the dynamic environment at Christian Brothers Automotive.

In answering this question, express your proactive approach to learning, such as using training resources, shadowing experienced colleagues, or online courses. Emphasize your commitment to mastering automotive terminology to better serve customers at Christian Brothers Automotive.

Provide a thoughtful perspective on how exceptional customer service builds trust and loyalty in the automotive industry. Discuss how positive interactions encourage customers to return and recommend services, reflecting the values of Christian Brothers Automotive in nurturing customer relationships.

When discussing this situation, focus on your conflict resolution skills. Share a specific example that illustrates how you approached the conflict thoughtfully, engaged those involved for solutions, and ultimately resolved the issue positively while maintaining a collaborative atmosphere.

Reflect on qualities such as empathy, strong communication abilities, and problem-solving skills. When you describe why these qualities matter, ensure you connect them to fostering relationships with customers and supporting the mission of Christian Brothers Automotive.

For this question, share specific tools and methods you use for staying organized, such as scheduling apps, checklists, or prioritization techniques. Discuss how these practices enable you to meet customer needs promptly while ensuring details are not overlooked in a busy environment.