Technical Engineering Support Specialist

As a Technical Engineering Support Specialist at John Crane, you will engage with customers to understand and address their future requirements, solve complex issues tied to our products, and promote our range of flow control solutions. Your daily responsibilities include making sales calls, delivering and repairing seals, compiling formal quotations, and attending customer analysis meetings. This role requires a proactive problem-solving attitude and the ability to manage multiple projects effectively.

To be eligible for the Technical Engineering Support Specialist position at John Crane, candidates must hold a Bachelor’s Degree in Engineering, preferably in Mechanical Engineering. You should also have a minimum of one year of experience in sales or engineering—internship experience will also be considered. Familiarity with the Oil & Gas industry, CAD software (Solid Edge preferred), and effective communication skills are key aspects that can strengthen your application.

While prior experience in the Oil & Gas industry is preferred for the Technical Engineering Support Specialist role at John Crane, it is not a strict requirement. Candidates with a background in engineering and a strong willingness to learn can also succeed in this role. Having relevant industry exposure may provide additional insight into customer needs and product applications, ultimately improving your sales effectiveness.

To excel as a Technical Engineering Support Specialist at John Crane, strong analytical and problem-solving skills are essential. Effective written and verbal communication abilities will help you engage with customers and present your solutions clearly. Additionally, managing multiple projects and adapting to shifting priorities with ease is crucial, as is the capability to build and maintain customer relationships successfully.

At John Crane, the working environment is dynamic and inclusive, with a focus on collaboration and support. You'll work closely with various teams to address customer needs and participate in cross-business initiatives that foster diversity and employee engagement. Our commitment to employee resource groups, recognition of excellence through awards, and celebrations of career achievements further enhance our positive work culture, making it a great place to develop your career.

In your response, share a specific example that outlines the challenge, the actions you took to address it, and the outcome. Emphasize your analytical skills and resourcefulness, as well as how you collaborated with others to achieve a successful resolution.

Explain your approach to task management, such as using tools or methods to assess urgency and importance. Discuss your strategy for effective communication with customers to set expectations and ensure that critical deadlines are met.

Share any relevant sales experience, detailing specific products you've sold and your tactics for engaging customers. Focus on your techniques for determining customer needs and how you positioned your products as solutions to meet those needs.

Discuss your familiarity with CAD software like Solid Edge, providing examples of projects where you've used it. Highlight your ability to create precise models and your understanding of how CAD enhances engineering design and customer solutions.

Discuss your proactive communication style, including regular check-ins, updates on project progress, and addressing any concerns promptly. Highlight your ability to tailor your communication style to fit different clients and situations.

Elaborate on your methods for gathering customer feedback, such as surveys or direct conversations. Discuss how you use that information to adapt your solutions and ensure that the customers feel heard and valued.

Outline a systematic approach to troubleshooting the issue, starting with gathering data and understanding the customer's experience. Emphasize your commitment to customer service and how you would collaborate with your team to find a resolution.

Share your motivational factors, whether it's a fascination with technology, a desire to solve real-world problems, or the enjoyment of building relationships with clients. Personalize your answer to reflect your unique reasons for pursuing a career in this field.

Discuss techniques you use to manage stress, like prioritization, time management, or mindfulness practices. Highlight your ability to remain focused and composed under pressure, which reassures both your team and clients.

Emphasize the importance of collaboration in delivering effective customer solutions. Share examples of successful teamwork experiences where collective input led to better outcomes and reinforced your understanding of diverse perspectives.