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Maintenance Manager Remote Sites (61232001)

Job Description

The Maintenance Manager is responsible for assisting the General Manager/District Manager in successfully coordinating and directing all activities concerning our Lodge maintenance and operations.  The goals to be achieved are the highest possible client and customer satisfaction levels, employee relations, employee retention programs, and required financial results.  This will require consistent and continual monitoring of employees and a hands-on approach to manage this increasing fast-paced environment. 

Human Resources Management:

  • Responsible for assisting the General Manager and Human Resources in the selection of hourly employees, including resume review and interviewing of maintenance position candidates. 
  • Responsible for assisting the maintenance team in compliance with all Human Resources policies, programs and procedures.
  • In conjunction with the Maintenance Manager and Quality Assurance/Training Manager, responsible for assisting in ensuring training for hourly maintenance employees is completed as required

Leadership and Managerial Skills:

  • Record keeping and maintenance of files.
  • Assisting the Maintenance Manager in conveying policies and procedures to employees.
  • To have a complete understanding of union agreements and follows the guidelines of the Employee Handbook
  • Has strong facilitation skills, able to handle client, guest and employee concerns

Financial:

  • Works with the Maintenance Manager and Procurement Manager to control supply and ordering for the department.
  • Works with the Maintenance Manager in the attainment of financial goals of the unit. 
  • Assists the Maintenance Manager and Financial Controller with project billing, including the review of project invoices from subcontractors and suppliers.

Client and Customer Satisfaction:

  • Ensuring ensure work orders from the clients, guests, and other internal departments are completed in a timely manner.
  • Listening and responding to client concerns to find solutions to maintenance issues. 

Program Quality and Standards:

  • Organization and leadership in ensuring maintenance requests are completed in a prioritized and efficient manner.
  • Maintains accurate records with respect to the Maximo work order system. 
  • Organization, planning, and scheduling, in order to complete the work on time, within the budget, and to the quality specified. 
  • Assisting in overseeing subcontractors, contact as required.
  • In conjunction with the Maintenance Manager, assists in the scheduling of manpower and equipment needed.
  • Ensure awareness of daily communication measure by reading logs, emails, SOP, etc.

Health and Safety:

  • Performs all work according to safe work practices, following SOPs, and using the proper equipment for any task.
  • Actively participates in Sodexo’s Health and Safety program by undergoing safety training/education.
  • Constant and consistent encouragement to all employees to work safely .
  • In conjunction with the Maintenance Manager and Health & Safety Manager, all incidents/accidents/hazardous conditions are to be investigated promptly, reports completed on time and submitted as required, and corrective actions taken.
  • Ensures that all required equipment and protective devices are used in the correct manner.
  • Responsible for assisting the Maintenance Manager in conveying policies and procedures to employees to familiarize them with Health and Safety responsibilities, safe work procedures, ensuring effective and consistent compliance.
     

Qualifications

What You’ll Need to Succeed:  

  • 5+ years of Facilities Maintenance both hands on with sites, troubleshooting and supervisory experience
  • Excellent client communication skills, contract negotiations, working with external vendors 
  • Drive an exceptional safety culture with the team 
  • A natural "troubleshooter" to deal with issues as they arise 
  • Ability to work with blueprints, PNID, documentation is a strong asset 
  • CMMS Systems experience with Maximo as a strong asset
  • Red Seal Trades ticket is an asset 
  • Team management : 20 people
  • Ability to work to high standards, policies, and procedures
  • Administrative Skills (scheduling, ordering, inventory, payroll, program management, etc.) 
  • Experience with Human Resources
  • Strong communication skills, strong spirit of service
  • Ability to engage employees, and promote a team-based environment
  • Strong ability to manage and promote a safe work environment and lead a safety culture
  • Effective planning, organizing, and time management skills 
  • Ability to anticipate and solve problems
  • Financial acumen

Additional Information

What Makes Sodexo Different:   

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

  • Flexible work environment  
  • Competitive compensation & great employee benefits 
  • Training and development programs  
  • Countless opportunities for growth  
  • Corporate responsibility & sustainability  
  • An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
  • And so much more!     

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.  

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.  

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted. 

Follow us on social media to see first-hand what we are all about! 

Instagram: Sodexo Canada (@sodexocanada)

Twitter: Sodexo Canada (@SodexoCanada)

LinkedIn: Sodexo Canada Careers

Facebook: Sodexo Canada | Facebook

Sodexo SJS

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$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Maintenance Manager Remote Sites (61232001), Sodexo Canada Ltd

Sodexo is on the lookout for a dynamic Maintenance Manager for our Remote Sites in Calgary, AB. In this role, you will collaborate with the General Manager and District Manager to ensure that our lodge's maintenance operations run smoothly and that our clients and customers leave with huge smiles on their faces. You’ll be at the forefront of enhancing employee relations and retention while maintaining top-tier satisfaction levels. Your hands-on approach will help in guiding the maintenance team and ensuring work orders are completed on time. Notably, you’ll be involved in human resource management, from hiring new maintenance staff to ensuring they receive the training they need to succeed within our procedures and policies. Your leadership skills will shine as you oversee contractors, manage budgets, and uphold safety standards. Your experience in facilities maintenance will help you to troubleshoot and solve problems effectively, making you a vital part of the Sodexo family. Work with us, and you’ll not only enjoy a flexible work environment and competitive compensation, but you’ll also find numerous opportunities for growth and development. There’s nothing more rewarding than being part of a team that values your contributions and encourages you to thrive.

Frequently Asked Questions (FAQs) for Maintenance Manager Remote Sites (61232001) Role at Sodexo Canada Ltd
What qualifications do I need to become a Maintenance Manager at Sodexo?

To be considered for the Maintenance Manager position at Sodexo, you should have over 5 years of hands-on experience in facilities maintenance, including supervisory duties. Strong communication skills, problem-solving abilities, and familiarity with CMMS systems like Maximo are crucial. A Red Seal Trades ticket is a definite asset, along with administrative skills to handle scheduling, ordering, and inventory.

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What are the key responsibilities of a Maintenance Manager at Sodexo?

As a Maintenance Manager at Sodexo, your primary responsibilities include coordinating maintenance operations, managing budgeting and procurement for the department, ensuring compliance with health and safety standards, and supervising maintenance staff. You will also handle client concerns and work orders to ensure a high level of client and customer satisfaction.

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How does Sodexo support employee development for Maintenance Managers?

Sodexo is committed to the growth and development of its employees. As a Maintenance Manager, you'll have access to training and development programs designed to enhance your leadership and management skills, along with opportunities for professional growth within the company.

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What is the work culture like at Sodexo for Maintenance Managers?

The work culture at Sodexo is flexible and inclusive, emphasizing teamwork and a spirit of service. Maintenance Managers are encouraged to engage with their teams, promote a safety culture, and contribute to a positive work environment where everyone feels valued.

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What safety measures are in place for Maintenance Managers at Sodexo?

At Sodexo, safety is a top priority. As a Maintenance Manager, you will actively participate in the Health and Safety program, ensuring that all team members adhere to safe work practices. Regular safety training sessions and the encouragement of safe working habits are integral parts of your role.

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Common Interview Questions for Maintenance Manager Remote Sites (61232001)
Can you describe your experience with facilities maintenance?

When answering this question, you should highlight your years of experience and specific duties you have performed in previous roles, such as overseeing maintenance staff, equipment troubleshooting, or developing maintenance programs. Sharing examples of how you have successfully resolved issues or improved processes will strengthen your response.

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How do you prioritize maintenance requests?

Discuss your approach to assessing the urgency and impact of maintenance requests on operations. Mention your experience using systems like Maximo for tracking and prioritizing tasks and any strategies you have implemented to improve efficiency in your previous roles.

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What strategies do you use to maintain strong communication with your team?

Explain the importance of open communication and regular feedback in your management style. Providing examples of how you have conducted regular meetings or utilized communication tools to keep your team informed can illustrate your commitment to fostering effective communication.

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How do you handle client complaints regarding maintenance issues?

When responding, demonstrate your customer service skills by detailing your method for listening to client concerns, ensuring prompt communication, and demonstrating your commitment to resolving issues quickly and effectively. Provide an example of a past situation where your approach led to a satisfactorily resolved complaint.

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What measures do you take to promote a safe working environment?

Discuss your proactive approach to safety, including regular training for staff, adherence to health and safety protocols, and how you encourage employees to prioritize safety in their daily tasks. Make sure to include a past experience that showcases your commitment to creating a safe work culture.

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Describe how you manage budget constraints in maintenance operations.

In your answer, highlight your experience working closely with financial teams to monitor budgets. Discuss strategies you have used in the past to stretch budgets further while maintaining quality standards, such as negotiating contracts or optimizing resource allocation.

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How do you ensure training compliance for maintenance staff?

Provide details on how you track and enforce training requirements for your maintenance team. Emphasize the importance of ongoing education and compliance with human resource policies, highlighting previous success in achieving full training completion.

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What is your approach to managing a diverse team?

Discuss your experience with leading diverse teams and your strategies for fostering inclusion and collaboration. Share examples of how you have successfully engaged employees from various backgrounds and ensured every voice is heard within your team.

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What tools and systems have you utilized for maintenance management?

Be sure to mention specific CMMS software you have experience with, such as Maximo. Discuss how you have used such tools to effectively manage work orders, schedule maintenance, and keep accurate records, highlighting any particular achievements or efficiencies gained.

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How do you plan for maintenance projects to meet deadlines?

Explain your planning and organizational skills, perhaps referencing tools or software you use to schedule and allocate resources. Share a sample project where you successfully planned and executed tasks within a tight timeframe, emphasizing how you managed any challenges that arose.

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DATE POSTED
January 8, 2025

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