Experience Operations Coordinator
ABOUT AERO
Aero is on a mission to elevate air travel—inspired by the golden age of aviation, designed for modern life. Direct, premium flights via private terminals offer guests the comfort of low-contact travel and the effortlessness of flying private. We pride ourselves on being dedicated hosts and look for the same commitment from every team member. We prioritize safety always, personalize every experience, always assume best intentions, and act decisively. At Aero, we believe exceptional journeys start with an exceptional team. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.
ABOUT THE ROLE
Based at Aero’s Van Nuys base, and reporting to the Senior Director of Experience, the Experience Operations Coordinator will be responsible for helping maintain our exceptional Guest experience through the management of the Experience team’s procurement programs, team schedules, whilst being a key liaison with other departments including Charter, Flight Ops, and Finance.
- Manage ongoing procurement and efficient inventory management for the VNY base (Including catering, lounge supplies, uniforms, base and building supplies, printed materials, etc.)
- Ensure compliance and controlled spending, as well as effective spend and waste tracking.
- Manage the CSR Team’s schedule (working closely with Experience Manager and Supervisor), including: building monthly team schedule, responding to charter requests in regards to CSR availability; actioning and coordinating schedule updates in regards to sold charters, sickness/call outs, leave requests, and schedule swaps.
- Ensure that the Aero spaces (office and guest-facing) are well-maintained at all times. (Including, but not limited to: handling new and existing vendor relationships at Aero stations relating to incoming fixture/fitting issues, building upgrades, required maintenance and such ongoing needs.)
- Provide general support for the team with guest service as the operation requires. This includes support in the lounge (as Ground Security Coordinator or Lounge Support), or the cabin (only as support to CSR – this role does not involve working in the cabin solo).
- Partner with other department leaders to safely facilitate events and/or special activities involving our Jets and lounge spaces.
- Maintain a deep understanding of compliance and regulatory requirements of the bases and operation according to the FAA, TSA, Company Safety Manual, and Experience Playbook.
- Other projects and duties as assigned.
- Excellent communication skills, both written and oral.
- Self-starter: must be able to identify areas of improvement in the operation, autonomously develop solutions, and work as a team to implement and communicate them.
- Comfortable in a startup environment: collaborative, with high EQ, maintains composure under pressure, and adaptable in a fast-paced environment.
- Must be able to work on their feet for at least 8 hours. Ability to move, pull, carry or lift up to 100lb. (luggage, carts, etc.). Occasionally kneel, bend, carry and assist around the aircraft
- Must be tech savvy and proficient with Google Suite, Gmail, Microsoft Office.
- Must live within 60 minutes of the VNY Airport, but less is optimal. This role is at-base at Aero’s Van Nuys office and lounge.
- Must have a flexible work schedule and be willing to work outside of 9-5 hours, including weekends and holidays, and be comfortable with last minute changes that can occur in the operation, e.g. with IROPS or last minute charter bookings.
- Must have the ability to fly.
- As this is a (DOT) safety-sensitive position (as defined in 14 CFR part 120[1]), all prospective employees are subject to pre-employment testing and random testing throughout employment for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP).
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Join the Aero team as an Experience Operations Coordinator in our Van Nuys, CA base, where we are dedicated to enhancing air travel through a modern, upscale approach. At Aero, we understand that an exceptional experience starts with an exceptional team. As you step into this role, you'll collaborate closely with various departments, including Charter, Flight Ops, and Finance, to ensure each guest enjoys the seamless experience we are known for. You'll manage procurement programs and effectively track inventory to maintain our premium service standards. Your day-to-day will include building schedules for the CSR team to ensure availability aligns perfectly with charter requests while keeping an eye on facilitating events in our elegant lounges and jet spaces. In this fast-paced startup environment, you'll have the opportunity to implement improvements and bring forth solutions, ensuring compliance with FAA and TSA regulations at all times. You’ll also provide vital support to the Experience team to ensure our lounge and operational spaces are impeccably maintained. We value self-starters who can confidently navigate a dynamic work environment with a can-do attitude. So, if you're ready to help elevate air travel while working hard to ensure our guests feel right at home, Aero is the place for you!
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