Software Quality Assurance Analyst I

POSITION SUMMARY:

The Software Quality Assurance Analyst I executes testing procedures to ensure that software meets established quality standards. They rely on experience and judgment to plan and accomplish goals as well as work with a level of creativity to ensure that the end user’s experience is a positive one.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Uphold the Mission Statement of AmeriFlex

• Executes testing procedures to ensure that software meets established quality standards

• Prepares data sets to test logic, error handling and system workflows

• Tests the implementation of new features and functionality

• Uses knowledge of systems and technologies, as well as, troubleshooting skills to investigate defects in order to determine the potential cause for failed tests

• Isolates, reproduces tracks defects and verifies defect resolution

• Documents and communicates test results according to required procedures

• Maintains test cases and related documentation for changes in functionality, workflow and integrated systems

• Assists with the creation of new test cases

• In the absence of written test cases, conduct smoke tests based on other communication sources; written, verbal or diagram

• Coordinates with SQA Lead on application defects and enhancements to ensure proper escalation and follow up

• Participates in scheduled meeting including Sprint Review, and Retrospective meetings

• May work directly with members of the development team and product owner

• Performs other duties as assigned

  
  

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• An understanding of Software Development Lifecycle (SDLC), Software Testing Lifecycle (STLC) and defect resolution process

• Detail oriented with strong analytical and problem solving skills; evidence of strong judgment and analytical ability including: analyzing complex problems, identifying critical elements and alternatives

• Strong listening, presentation, interpersonal, written and verbal communication skills

• Ability to communicate test results, question and potential improvement in both technical and user-friendly language

• Ability to prioritize and work on concurrent projects, activities and tasks under time constraints

• Ability to shift priorities based upon changing company needs

• Works methodically and must be able to quickly learn new systems and processes

• Ability to work collaboratively in a team environment, as well as, independently

• Knowledge of Google Workspace applications and tools preferred. Microsoft Excel and Word acceptable

• An understanding of business processes

  
  

CREDENTIALS & EXPERIENCE:

• BA or BS in Computer Science or a related technical discipline preferred

• 2-3 years of experience as a Quality Analyst/Business Analyst in an IT environment

• Experience with testing web-based software applications

• Experience or exposure to testing of web services

• Experience or exposure to Agile/SCRUM is preferred

• Experience with SQL preferred

• Experience with Team Foundation Server, Jira or other version control system

• Experience testing applications on multiple browsers

• Experience testing in mobile environments is preferred

• Experience documenting business requirements a plus

  
  

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Work in an office environment; sustained posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to ten pounds of weight.

This is a non-management position
This is a full time position