Director of Revenue Operations

The Director of Revenue Operations at SonderMind is responsible for the strategic direction and operational execution of the revenue cycle, encompassing patient access, billing, coding, and collections. This role involves developing strategies to optimize revenue, minimize denials, and improve cash flow while ensuring compliance with regulations.

Candidates for the Director of Revenue Operations at SonderMind should have a Bachelor's degree in healthcare administration, business administration, finance, or a related field, with a Master's degree preferred. You'll need at least 10 years of progressive experience in healthcare revenue cycle management, including five years in a leadership position.

To excel as the Director of Revenue Operations at SonderMind, strong analytical, problem-solving, and decision-making skills are required. A deep understanding of medical billing, coding, payer regulations, and healthcare finance is essential, along with proficiency in EHR and practice management systems.

The Director of Revenue Operations at SonderMind enhances processes by leading improvement initiatives using methodologies like Lean or Six Sigma. This role focuses on leveraging data to identify trends and recommend best practices to optimize efficiency throughout the revenue cycle.

The Director of Revenue Operations at SonderMind will manage a high-performing team, focusing on recruitment, mentorship, and development. This role emphasizes collaboration and accountability to ensure that team members are equipped to excel in their roles while driving revenue performance.

In answering this question, focus on specific roles you’ve held and the impact you had on revenue cycle processes. Mention any initiatives you led that resulted in improved cash flow or reduced denials to demonstrate your depth of experience.

Discuss specific compliance regulations such as HIPAA and CMS guidelines, and explain the training and monitoring improvements you’ve implemented in past teams to ensure adherence.

Share examples of techniques or strategies you've employed, such as enhancing the accuracy of coding or improving communication with payers, that effectively reduced denials in your previous organizations.

Talk about your familiarity with EHR systems and outline a plan for assessing current system capabilities and identifying tools that could enhance efficiency and productivity in revenue operations.

Identify key performance indicators such as days in accounts receivable, denial rates, and cash collection rates and discuss why each metric is vital to evaluating the health of the revenue cycle.

Describe your approach to conflict resolution, emphasizing your analytical and interpersonal skills in navigating payer relationships and resolving issues effectively.

Provide a specific case where you implemented a process improvement, detailing the steps you took, the challenges you faced, and the successful outcomes achieved.

Reflect on your leadership philosophy, emphasizing collaboration, accountability, and empowerment, and provide examples of how this style has fostered team success and engagement.

Discuss your method for aligning strategic plans with organizational goals, including researching market trends, stakeholder collaboration, and identifying opportunities for growth.

Share your insights on current challenges such as regulatory changes, evolving payer models, or technological shifts and how you would proactively address these challenges in your role.