Loaner Agent / Service BDC Agent - Massey Cadillac North

To apply for the Loaner Agent position at Massey Cadillac North, you'll need excellent verbal and written communication skills, strong organizational and time management abilities, and proficiency in MS Office Suite. Experience in a call center environment is beneficial, and being able to work both independently and as a team player in a fast-paced setting is essential.

As a Loaner Agent at Massey Cadillac North, your primary responsibilities include responding to internet inquiries efficiently, generating service appointments, entering customer data into our CRM system, and conducting phone surveys to gauge customer satisfaction. You'll also assist with necessary reports and documentation, enhancing the customer experience.

The Loaner Agent role is pivotal in creating a premium customer experience at Massey Cadillac North. By responding promptly and courteously to customer inquiries, you establish trust and ensure that they feel valued. This proactive approach not only generates service appointments but also fosters long-term loyalty to the dealership.

At Massey Cadillac North, we are dedicated to your professional growth. As a Loaner Agent, you can expect comprehensive training that will cover our products and services, the use of CRM software, and lead management tools. This ensures that you're well-equipped to handle customer inquiries and excel in your role.

Massey Cadillac North offers a range of benefits to its Loaner Agents, including competitive compensation, comprehensive training, and opportunities for internal advancement. We are committed to providing a supportive and enriching environment that allows you to thrive and succeed in your automotive career.

When answering this question, highlight specific roles where you demonstrated exceptional customer service skills. Discuss the challenges you faced and how you handled them while ensuring customer satisfaction. Use specific examples that relate directly to the Loaner Agent role.

It's helpful to explain your organizational strategy for prioritizing tasks. You might mention using tools like to-do lists or CRM software to track inquiries. Discuss your ability to remain calm under pressure and effectively juggle tasks without sacrificing quality in customer service.

Discuss the importance of active listening in effective communication. Share techniques you employ, such as paraphrasing customer concerns and confirming understanding. Emphasize your commitment to clear, professional dialogue that fosters customer trust.

When answering this, provide a structured approach rather than just stating the obvious. Mention empathizing with their concerns, maintaining a calm demeanor, and working to find a satisfactory solution for their service needs.

You should discuss any experience you've had with lead management systems, focusing on the specific features you utilized to track customer interactions and generate appointments. If you don’t have direct experience, express your willingness to learn and adapt quickly.

Tailor your response to reflect the values of Massey Cadillac North and the Sonic Automotive family. Share your passion for providing exceptional service and how the company’s commitment to employee growth resonates with your career aspirations.

Highlight your ability to collaborate and communicate effectively within a team. Share how you value teamwork and are open to learning from others, contributing to a positive and cooperative workplace culture.

Discuss techniques such as organizing your workspace, taking brief breaks when needed, and applying time management strategies. Mention your resilience and ability to maintain a positive attitude during busy times.

Use the STAR method (Situation, Task, Action, Result) to outline a specific instance where you went above and beyond for a customer. This demonstrates your dedication to customer service, a key quality for a Loaner Agent.

Discuss qualities such as effective communication skills, empathy, strong organizational abilities, and a proactive attitude. Explain how these attributes align with the responsibilities of a Loaner Agent at Massey Cadillac North.