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Used Car Manager - Town and Country Toyota

Company Description

A Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Ensures customers retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory

Duties and Responsibilities:

·       Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.

·       Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees.

·       Prepares and administers an annual operating forecast and budget for the used-vehicle sales department.

·       Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales.

·       Directs and schedules the activities of all department employees, ensuring proper staffing at all times.

·       Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.

·       Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.

·       Develops, implements, and monitors a follow-up system for used-vehicle purchasers.

·       Maintains vehicle inventory. Monitors customers' likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.

·       Conducts daily and weekly sales and sales training meetings.

·       Establishes and enforces product-knowledge standards.

·       Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.

·       Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.

·       Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.

·       Appraises all incoming used vehicles.

·       Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations.

·       Plans and controls the display of used vehicles.

·       Establishes and controls wholesaling activities.

·       Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.

·       Assists in the development of advertising campaigns and other promotions.

·       Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.

·       Approves all paperwork from auctions and provides proper documentation to the office for purchases.

·       Notifies the used vehicle department manager of anticipated delivery of purchases.

Qualifications

·       High school diploma or the equivalent.

·       Two years’ experience in automotive sales or sales management minimum

·       Ability to read and comprehend instructions and information.

·       Valid driver’s license and a good driving record.

·       All applicants must be authorized to work in the USA

·       All applicants must perform duties and responsibilities in a safe manner

·       All applicants must be able to demonstrate ability to pass pre-employment testing to include

·       Background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Used Car Manager - Town and Country Toyota, Sonic Automotive

As the Used Car Manager at Town and Country Toyota, you’ll play a crucial role in driving our success while ensuring customer satisfaction is always at the forefront of our operations. You’ll be leading a passionate team, recruiting the best talent to offer excellent service, and overseeing every aspect of our used vehicle inventory from appraising and purchasing to reconditioning and merchandising. Here, you're not just managing sales; you're forecasting goals, preparing budgets, and implementing strategies that ensure profitability. Day-to-day, you’ll engage in motivating and training your sales team to hit their targets, conducting insightful market analyses, and fine-tuning our vehicle display to capture customer interest. Collaboration is key, so you’ll be in constant communication with the new vehicle sales manager to stay ahead of inventory needs. Compliance is also essential; you’ll ensure that all operations meet local, state, and federal regulations. Your ability to read and understand market trends will keep us competitive, while your focus on customer relations will help foster loyalty. Join us at Town and Country Toyota, and become a significant part of a dealership that values your growth and success. We can’t wait to see you thrive in your new role!

Frequently Asked Questions (FAQs) for Used Car Manager - Town and Country Toyota Role at Sonic Automotive
What are the primary responsibilities of a Used Car Manager at Town and Country Toyota?

The Used Car Manager at Town and Country Toyota is responsible for overseeing the used vehicle inventory, which includes appraising, purchasing, merchandising, and managing the sales team. You’ll forecast monthly and annual sales goals, prepare budgets, and ensure compliance with regulations while leading your team effectively to meet their targets.

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What qualifications do you need to become a Used Car Manager at Town and Country Toyota?

To qualify for the Used Car Manager position at Town and Country Toyota, candidates should have a high school diploma or equivalent, and at least two years of experience in automotive sales or sales management. A valid driver’s license and a good driving record are also essential, alongside strong communication skills and a commitment to customer service.

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How does Town and Country Toyota support its Used Car Manager in achieving sales goals?

Town and Country Toyota empowers its Used Car Manager by providing extensive training and resources that help in developing strategies for sales success. Regular team meetings, market analysis tools, and the support of a dedicated team all contribute to creating an environment where goals can be confidently set and achieved.

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What kind of experience is beneficial for a Used Car Manager position at Town and Country Toyota?

Candidates for the Used Car Manager role at Town and Country Toyota should ideally possess a background in automotive sales or management. Skills in team leadership, customer relationship management, and financial forecasting will greatly benefit prospective managers in effectively running the used car department.

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What is the work environment like for a Used Car Manager at Town and Country Toyota?

The work environment for a Used Car Manager at Town and Country Toyota is dynamic and team-oriented. Managers work closely with sales personnel and other departments to create an engaging atmosphere that focuses on both productivity and customer satisfaction, ensuring a supportive and collaborative experience.

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Common Interview Questions for Used Car Manager - Town and Country Toyota
How do you motivate your sales team as a Used Car Manager?

As a Used Car Manager, I believe in setting clear goals and recognizing individual achievements. Regular meetings to discuss progress and challenges, along with providing constructive feedback, can motivate salespeople. I also encourage teamwork and sharing success stories to build morale.

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What strategies do you use for inventory management?

Effective inventory management hinges on regular market analysis and customer feedback. I'll monitor what vehicles are selling and which are not, ensuring our stock reflects customer preferences. Collaborating with the new vehicle sales manager to align inventory needs is also crucial.

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Can you describe a time you successfully increased used car sales?

In my previous role, I implemented a follow-up system for potential buyers, enhancing our customer retention rates. Additionally, I collaborated with our marketing team to develop targeted advertising campaigns, which collectively contributed to an increase in used car sales by 20% over six months.

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How do you handle customer complaints regarding used vehicles?

I believe in addressing complaints swiftly and sincerely. My approach is to listen to the customer’s concerns, offer solutions that are fair, and ensure that we learn from each experience. This not only resolves issues but builds trust with our clientele.

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What methods do you employ to stay abreast of market trends?

I regularly attend industry auctions, participate in training seminars, and subscribe to market research reports. Additionally, I maintain relationships with other professionals in the automotive industry to share insights and ensure that I have access to the latest market trends.

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How do you ensure compliance with federal and state regulations?

I keep myself updated with the latest regulations by attending workshops and training sessions. Implementing regular audits and reviews of our processes ensures we follow all legal guidelines while providing clear training for the sales staff on compliance standards.

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In what ways can a Used Car Manager enhance customer satisfaction?

Enhancing customer satisfaction starts with understanding their needs—this can be achieved through surveys and direct communication. I would ensure that my team is empathetic, knowledgeable about our inventory, and committed to providing excellent post-sale service to keep customers engaged.

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What do you consider the most essential trait for a successful Used Car Manager?

A successful Used Car Manager must be adaptable and maintain a customer-centric mindset. Being able to pivot strategies based on market conditions or consumer behavior is vital for continued success in such a dynamic environment.

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How do you approach training your sales team?

I adopt a hands-on approach to training, combining theoretical knowledge with practical skills. Regular workshops, role-playing scenarios, and mentorship foster an environment of learning, empowerment, and continual improvement among the sales team.

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What is your experience with digital marketing in relation to used cars?

I have integrated digital marketing strategies to promote used car sales effectively. This includes social media campaigns, email marketing, and utilizing SEO techniques to increase our dealership's online presence and attract potential buyers.

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Our purpose is to deliver an exceptional experience for our guests and teammates that fulfills dreams, enriches lives and delivers happiness. Our Be Connected! Principles serve as our guiding values for how we fulfill our purpose. We strive to Be...

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DATE POSTED
December 25, 2024

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