Customer Advocate Manager

The Customer Advocate Manager at Banner Bank is responsible for providing a memorable banking experience. You will assist customers by accurately processing transactions and recommending various banking products and services that can benefit them. Daily travel between branch locations is also a requirement, making your role dynamic as you engage with a variety of clients.

To qualify for the Customer Advocate Manager position at Banner Bank, candidates should have at least one year of experience as a teller and demonstrate sales proficiency. Strong communication skills and foundational knowledge in mathematics and analytical thinking are essential, as you will be building relationships with customers and addressing their needs effectively.

The application process for the Customer Advocate Manager role at Banner Bank starts with filling an easy-to-use application followed by a quick assessment to gauge your work ethic. If you progress, you'll have a phone conversation with a recruitment representative, followed by an on-location interview with the team leader and key members. It's a thorough but streamlined process!

As a Customer Advocate Manager at Banner Bank, you will enjoy a competitive starting wage based on experience, as well as additional incentives. The benefits package includes medical, dental, and vision insurance, paid vacation, sick leave, and eleven official holidays. Additionally, eligible employees can take advantage of a 401k retirement fund with a 4% employer match and a tuition reimbursement program.

Key skills for a successful Customer Advocate Manager at Banner Bank include exceptional communication and relationship-building abilities. Proficiency in prioritizing tasks, a solid understanding of mathematics, and analytical thinking will also enhance your effectiveness. These skills will empower you to deliver outstanding service to customers and foster long-term relationships.

To answer effectively, you might want to share an experience where you actively listened to a customer and identified their financial needs. Emphasize your commitment to providing tailored solutions that align with their goals, highlighting the importance of strong communication skills.

Think of a specific incident where you turned a potentially negative experience into a positive outcome. Explain the steps you took to resolve the issue, showcasing your problem-solving skills and ability to remain calm under pressure.

Discuss your techniques for prioritization and organization, such as creating to-do lists, setting reminders, or utilizing technology. Illustrate how these strategies help you manage multiple tasks effectively without sacrificing customer service quality.

Be sure to express your confidence in making product recommendations, backed by your knowledge of the benefits they offer clients. Provide an example of how a recommendation improved a customer’s experience or financial well-being.

You should mention your understanding of the importance of following regulations and provide an example of how you stay informed about compliance updates, whether through training or self-study, ensuring that all transactions and recommendations meet legal standards.

Highlight key elements of a great customer experience, such as attentiveness, personalization, timely responses, and follow-up. Use examples from past roles to illustrate your point, demonstrating your awareness of industry best practices.

Explain your approach to setting and meeting performance goals, such as maintaining a positive attitude and staying motivated. You could mention how you track your progress and adjust your strategies to achieve sales targets, sharing an example of past successes.

Discuss the value you place on collaboration and how you contribute to team success. Provide an example of a successful team project or initiative in a previous role and how your teamwork helped achieve shared objectives.

Talk about your commitment to ongoing professional development, mentioning specific resources you use, such as webinars, industry articles, or training sessions. Highlight how staying informed enhances your ability to serve clients better.

Your answer should reflect your interest in Banner Bank's values and customer-centric approach. Share what excites you about the role, such as the opportunity to grow professionally, serve the community, and contribute to a reputable organization.