Salesperson - Crown Lexus - job 1 of 2

As a Salesperson at Crown Lexus, your main responsibilities include responding to internet inquiries from potential customers, generating sales appointments, and managing customer data using our CRM system. You'll also conduct phone surveys to evaluate customer preferences and ensure quality service, demonstrating ethical behavior and a strong commitment to customer satisfaction.

To be a successful Salesperson at Crown Lexus, you should possess strong communication skills, a customer-focused attitude, and an ability to use lead management tools. Additionally, all applicants must be authorized to work in the USA and be able to pass background checks, driving records checks, and drug tests as part of the hiring process.

Crown Lexus offers award-winning training programs, recognized by Training Magazine and Brandon Hall Awards. As a new Salesperson, you will receive comprehensive training that covers our products, services, and CRM systems, enabling you to excel in your role and provide the best customer experiences.

The compensation for a Salesperson at Crown Lexus includes a base hourly pay of $17, plus commission based on your sales performance. There is no upper limit on potential earnings, as your commissions can grow based on the value or number of sales you close. Additionally, production bonuses are available based on individual and team performance.

Crown Lexus provides competitive benefits to its Salespeople, including medical, dental, and vision insurance, as well as a generous 401k plan and paid time off. We also offer unique perks like a Personal Automotive Concierge Service and special discounts on vehicle purchases and leases.

Customer service in a sales position is about building relationships, understanding customer needs, and providing solutions that lead to satisfaction. It's essential to listen actively, respond promptly to inquiries, and ensure a smooth buying process to earn trust and loyalty.

When managing multiple inquiries, I prioritize based on urgency and the specific needs of each customer. Utilizing a CRM system allows me to track inquiries efficiently and respond in a timely manner, ensuring no customer feels neglected or overlooked.

To close a sale, I focus on understanding the customer's needs and addressing any concerns they may have. I highlight the benefits of our vehicles clearly and provide any necessary information to help them make an informed decision. Building rapport throughout the process is key.

In a previous role, a customer was unhappy with their purchase due to a misunderstanding about features. I listened to their concerns, offered solutions, and set up a follow-up meeting to ensure they were satisfied. By taking ownership and being responsive, I was able to turn their experience around and retain their loyalty.

Handling rejection is part of sales. I view it as a learning opportunity to improve my approach or strategy. Maintaining a positive attitude and focusing on future prospects helps me stay motivated and keep striving toward my sales goals.

Crown Lexus is known for its commitment to customer satisfaction and quality service. I appreciate your award-winning training programs and dedication to employee growth. I'm particularly impressed with your extensive range of Lexus vehicles, which combine luxury with innovative technology.

I'm motivated by the challenge of meeting targets and the satisfaction of helping customers find vehicles that suit their needs. Additionally, the potential for performance-based earnings keeps me driven to excel in my role as a Salesperson.

I would approach them gently, asking open-ended questions to understand their hesitations. Offering additional information and addressing their concerns can help reassure them. Building trust is essential, so I'd take the time to provide them with the necessary guidance for their decision.

Teamwork is crucial in a sales environment as it fosters collaboration and shared success. Supporting colleagues, sharing leads, and celebrating team wins not only improve sales morale but also create a positive workplace culture that enhances overall performance.

I want to work for Crown Lexus because of its stellar reputation for customer satisfaction and its commitment to employee development. The opportunity to join a team known for low turnover rates and an excellent work environment appeals to me, as I believe in working for a company that values its employees.