Job details

Service Advisor - Momentum Volkswagen

Company Description

Momentum Volkswagen, A Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

· Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

· Greets customers in a timely, friendly manner.

· Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

· Test-drive the vehicle or refer to the test technician as necessary.

· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

· Maintains a dealership-prescribed standard for “hours per customer repair order written."

· Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

· Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

· High school diploma or the equivalent.

· Ability to read and comprehend instructions and information.

· Two years of experience in a dealership position.

· General knowledge of vehicle mechanical operations.

· ASE certification preferred.

· Sales experience preferred.

· Professional personal appearance.

· Excellent oral and written communication skills.

· All applicants must be authorized to work in the USA

· All applicants must perform duties and responsibilities in a safe manner

· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Service Advisor - Momentum Volkswagen, Sonic Automotive

At Momentum Volkswagen, as a Service Advisor, you'll be stepping into an exciting role where your main focus is on enhancing our customers' service experience. You will ensure that service appointments are scheduled efficiently, collecting vital information about the customer and their vehicle before they even set foot in our service department. Greeting customers with a warm smile and enthusiasm, you’ll draft clear, written estimates for parts and labor, establishing a clear and realistic timeline for the services. You'll keep customers updated on the progress of their vehicle, explaining any changes to the original estimate and ensuring every authorization is properly secured. A key part of your role is advising customers on vehicle care and the importance of maintaining their vehicles in line with manufacturer guidelines, fostering a delightful relationship with them. You’ll thrive in a fast-paced environment, juggling multiple responsibilities all while ensuring that our Customer Satisfaction Index stays on par with the best in the industry. Requirements include a high school diploma, two years of dealership experience, and a general understanding of vehicle mechanical operations. If you’re proactive, have a professional appearance, and excellent communication skills, you could be the ideal fit for our team. Join us at Momentum Volkswagen, where your career will flourish in an environment packed with growth, support, and unmatched benefits!

Frequently Asked Questions (FAQs) for Service Advisor - Momentum Volkswagen Role at Sonic Automotive

What are the responsibilities of a Service Advisor at Momentum Volkswagen?

As a Service Advisor at Momentum Volkswagen, you will be responsible for scheduling service appointments, greeting customers, providing accurate cost estimates for labor and parts, monitoring repair progress, updating customers about changes in their vehicle service, and offering advice on vehicle maintenance. Your role is crucial in maintaining a high Customer Satisfaction Index and ensuring clear communication between the service department and customers.