Digital Shopfloor Support

As a Digital Shopfloor Support at Sopra Steria, your primary responsibilities include assisting users with shopfloor applications, providing coaching and training to newcomers, managing bug reports and specification requests, and testing solutions updates prior to deployment. You'll also prepare regular project documentation and status reports to ensure clear visibility into the project's progress.

To qualify for the Digital Shopfloor Support position at Sopra Steria, candidates should hold a DEC's degree in manufacturing engineering, computer science, or a related field. Additionally, prior experience in the aerospace industry is preferred, along with strong skills in technical documentation and user support.

Essential skills for success as a Digital Shopfloor Support at Sopra Steria include proficiency in IT solutions, excellent problem-solving and root cause analysis abilities, technical writing skills, and effective communication skills in both French and English. A solid understanding of digital technologies as well as aerospace industry regulations is also important.

Sopra Steria is committed to supporting employee growth through a comprehensive training program, regular feedback mechanisms, and a collaborative team environment. As a Digital Shopfloor Support, you will receive hands-on training and opportunities for continuous learning to enhance your skills and expertise in the aerospace sector.

Working as a Digital Shopfloor Support at Sopra Steria comes with competitive salary and variable pay opportunities, a comprehensive group benefits plan, paid statutory holidays, and a generous vacation policy, including three weeks off. The company also promotes a healthy work-life balance with a hybrid work environment and provides necessary equipment to help you work efficiently.

When responding to this question, share specific examples from your background where you successfully supported users or managed applications in a shopfloor setting. Highlight challenges you faced and how you overcame them, emphasizing any strategies that contributed to enhanced productivity.

Talk about your structured approach to training. You can mention creating training materials, providing hands-on support, or applying mentorship techniques. Share how you assess the learning pace of newcomers and adapt your methods accordingly.

Outline your problem-solving methodology. Start with defining the problem, gathering data, and using analytical techniques to identify the root cause. Discuss how you verify your findings and implement corrective actions, ensuring future problems are mitigated.

Effective prioritization can be critical in fast-paced environments. Discuss your strategies like using project management tools, creating prioritized lists based on urgency and impact, and how you communicate with team members about shifting deadlines or dependencies.

Detail a specific instance where you developed documentation such as Business Requirement Documents (BRDs) or specifications. Highlight your process for gathering and structuring information, as well as how the materials contributed to project alignment and execution.

Be prepared to discuss any regulations or standards you are familiar with, such as FAA regulations or ISO standards relevant to aerospace. Explain how you’ve applied your knowledge of these guidelines in previous roles to ensure compliance and quality.

Focus on communication strategies. Discuss your approach of listening to concerns, validating users' experiences, and aiming for a collaborative resolution. Mention any experience where you successfully navigated conflicts to uphold a positive working relationship.

Discuss qualities such as adaptability, strong communication skills, technical acumen, and a customer-focused mindset. Provide examples of how these traits helped you succeed in previous roles or supported your team in challenging times.

Explain your commitment to maintaining high standards through thorough testing, feedback loops, and regular reviews of your contributions. Share examples of times when these practices led to successful project outcomes or efficiencies.

Articulate your motivation for wanting to join Sopra Steria, focusing on the company’s commitment to digital innovation and the aerospace industry. Express how the values align with your professional aspirations and your eagerness to contribute to impactful projects.