Job details

Customer Support Associate, Bilingual Japanese (Starlink)

SpaceX is looking for a bilingual Customer Support Associate (Japanese/English) to join the Starlink team. The role involves triaging, troubleshooting, and resolving customer issues to ensure an exceptional customer experience.

Skills

Excellent problem-solving skills
Strong written and verbal communication skills
Empathy and active listening skills
Attention to detail and time management
Technical aptitude in networking and hardware troubleshooting
Fluency in Japanese

Responsibilities

Triage and resolve customer issues across multiple channels
Provide technical support using hardware, software, and network expertise
Analyze trends and design effective support interventions
Collaborate with internal teams to improve troubleshooting workflows

Education

High school diploma or equivalency certificate

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short & long-term disability insurance
Life insurance
Paid parental leave
Stock options and awards
Discounts and perks
Paid vacation and holidays
Sick leave benefits

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SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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