Norwegian Customer Support Consultant for Canon

As a Norwegian Customer Support Consultant at Canon, your main responsibilities include engaging with customers via chat and phone, providing exceptional service, and becoming an expert on Canon's innovative products and services. You will solve customer challenges by offering tailored troubleshooting solutions and guiding them on inquiries regarding Canon's advanced cameras, printers, and imaging solutions, including support on purchases, warranties, and repairs.

To qualify for the Norwegian Customer Support Consultant role at Canon, you must be a native Norwegian speaker with fluency in English. Strong communication skills and problem-solving abilities are essential. Additionally, you should have a basic technical knowledge of technology and imaging and be familiar with Canon products, or at least show a strong interest in learning about them.

Yes, relocating to Greece is necessary for the Norwegian Customer Support Consultant role at Canon. The position offers flexibility with work-from-home options within Greece, but being based in Greece is a requirement, and a valid EU Passport is also necessary for eligibility.

As a Norwegian Customer Support Consultant at Canon, you can expect a competitive salary, which includes 14 salaries per year, along with monthly performance bonuses. Additionally, a comprehensive relocation package is provided, along with flexible work-from-home options, extensive training with certified instructors, and plenty of career growth opportunities within this global brand.

Canon provides comprehensive training for new Norwegian Customer Support Consultants, ensuring you're equipped with the necessary knowledge and skills to excel in your role. Training is conducted by certified instructors and covers the full range of Canon products and services, as well as essential customer service techniques, enabling you to deliver the best support possible.

Discuss specific roles where you handled technical inquiries and your approach to resolving customer issues. Highlight any experience you have with imaging products or similar technology, emphasizing your problem-solving skills.

Share your passion for technology and photography, and how Canon’s brand values align with yours. Emphasize your interest in helping customers navigate their products and creating a positive experience.

Explain your approach to empathy and active listening. Describe how you would reassure the customer, gather information about their issue, and use your product knowledge to guide them to a resolution.

Discuss any prior experience with Canon products, and express your willingness to learn more. Mention resources or training programs you would utilize to become proficient in Canon's product lines.

Talk about your organizational skills and how you determine urgency based on customer needs. Provide examples of tools or methods you use to ensure timely responses without sacrificing service quality.

Share a specific example where you successfully navigated a difficult customer interaction. Highlight your problem-solving abilities and the outcome that led to customer satisfaction.

Explain the role of clear and concise communication in building rapport and resolving issues. Discuss how effective communication leads to better customer experiences and enhances brand loyalty.

Mention strategies such as subscribing to Canon’s newsletters, participating in training updates, and engaging with Canon communities online for continuous learning about product releases and features.

Be prepared to describe a specific instance where you actively listened to a customer's issues and took steps to resolve them, leading to a positive outcome. Focus on the techniques you used to turn their experience around.

Discuss your ability to translate technical information into customer-friendly language, emphasizing the importance of both solid troubleshooting skills and genuine empathy for customer experiences.