Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our clinic in W 92nd St
Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours.
Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need
We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.
Further success factors may include:
Passion for the field hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude because we don’t work in silos.
You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.
A resonance with our SPEAR-IT values:
Service
Passion
Empathy
Accountability
Respect
Impact
Teamwork
ABOUT US:
Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.
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If you're looking to make a difference in the lives of others, Spear Physical and Occupational Therapy is excited to invite you to apply for the Care Coordinator position at our W 92nd St clinic in New York, New York. As a Care Coordinator, your primary responsibility will be to ensure that patients have a warm and welcoming experience from the moment they step into our clinic. You will be the friendly face they encounter and the organized mind that keeps everything flowing smoothly. This role involves responding to phone calls and emails promptly, helping patients navigate our out-of-network services, and upholding our commitment to delivering 5-star customer service. We believe that a supportive community fosters healing, which is why we value collaboration and a positive atmosphere at Spear. Ideal candidates will have prior customer service experience, excellent communication skills, and an eye for detail. A BA or BS degree is preferred but not required. In addition to competitive hourly pay ranging from $16.50 to $20, we offer a variety of benefits to promote your well-being and career growth. So if you thrive in a teamwork-oriented environment and want to help shape our community's healthcare experience, we want to hear from you!
Founded in a single room in Midtown Manhattan in 1999, the company has now grown to 19 locations that improve the lives of over 32,000 patients each year. SPEAR has become the highest-rated physical therapy practice in NYC, with a 97.3% patient sa...
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