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Care Coordinator- W 92nd St

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our clinic in W 92nd St


Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours.


Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need


Qualifications
  • Previous customer service experience.
  • Someone who is hospitable, welcoming, and team-orientated.
  • Strong communication skills and ability to multi-task.
  • A strong attention to detail and willingness to grow.
  • BA.BS degree preferred, not required.


What We Offer
  • We know that exceptional patient service can only be achieved when our team is well cared for.
  • We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
  •  One Medical paid membership. Learn more at onemedical.com/business
  • Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
  • Medical, Dental, Vision Benefits, Commuter FSA Plan.
  • 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
  • Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health 
  • Commuter FSA Plans – pretax savings plans for travel to & from work
  • Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
  • Company Events - Annual Summer Picnic and Holiday Awards Celebration  


Physical Requirements
  • Manual dexterity to manipulate office equipment and make written notations.
  • Ability to use computer keyboard 90% of each workday.
  • Hearing acuity to communicate over the telephone.
  • Visual acuity to read information on computer screen.
  • The ability to sit, stand, walk for extended periods of time
  • Occasionally lift 10 pounds floor to waist


$16.50 - $20 an hour

We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.

 Further success factors may include: 

Passion for the field hospitality and customer service. 

Self-motivation and willingness to go above and beyond.

Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.

A proactive, collaborative, team-oriented attitude because we don’t work in silos. 

You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.

A resonance with our SPEAR-IT values: 


Service 

Passion 

Empathy 

Accountability 

Respect 

Impact 

Teamwork 


ABOUT US:

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.

Average salary estimate

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$34320K
$41600K

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What You Should Know About Care Coordinator- W 92nd St, Spear Physical and Occupational Therapy

If you're looking to make a difference in the lives of others, Spear Physical and Occupational Therapy is excited to invite you to apply for the Care Coordinator position at our W 92nd St clinic in New York, New York. As a Care Coordinator, your primary responsibility will be to ensure that patients have a warm and welcoming experience from the moment they step into our clinic. You will be the friendly face they encounter and the organized mind that keeps everything flowing smoothly. This role involves responding to phone calls and emails promptly, helping patients navigate our out-of-network services, and upholding our commitment to delivering 5-star customer service. We believe that a supportive community fosters healing, which is why we value collaboration and a positive atmosphere at Spear. Ideal candidates will have prior customer service experience, excellent communication skills, and an eye for detail. A BA or BS degree is preferred but not required. In addition to competitive hourly pay ranging from $16.50 to $20, we offer a variety of benefits to promote your well-being and career growth. So if you thrive in a teamwork-oriented environment and want to help shape our community's healthcare experience, we want to hear from you!

Frequently Asked Questions (FAQs) for Care Coordinator- W 92nd St Role at Spear Physical and Occupational Therapy
What are the main responsibilities of the Care Coordinator at Spear Physical and Occupational Therapy?

As a Care Coordinator at Spear Physical and Occupational Therapy, your key responsibilities will include welcoming patients into the clinic, managing appointment flow, promptly responding to patient inquiries via phone and email, and guiding patients through our out-of-network experience. Additionally, you will be instrumental in delivering outstanding customer service that makes every patient feel valued and cared for.

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What qualifications are needed for the Care Coordinator position at Spear Physical and Occupational Therapy?

Candidates for the Care Coordinator role at Spear Physical and Occupational Therapy should ideally have previous customer service experience and be known for their hospitality and welcoming attitude. Strong communication skills, the ability to multi-task, and attention to detail are critical. While a BA or BS degree is preferred, it's not a requirement, as we value a genuine passion for service and a willingness to learn.

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What benefits can a Care Coordinator expect at Spear Physical and Occupational Therapy?

Care Coordinators at Spear Physical and Occupational Therapy can look forward to a comprehensive benefits package that includes a One Medical paid membership, mental health support services, medical and dental insurance, a 401(K) Safe Harbor Match, and generous paid time off. We also offer perks like discounted gym memberships and team-building events to enhance both personal and professional growth.

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What is the work environment like for a Care Coordinator at Spear Physical and Occupational Therapy?

The work environment for a Care Coordinator at Spear Physical and Occupational Therapy is collaborative, positive, and community-focused. Our team members thrive in this supportive atmosphere, which promotes teamwork, celebrates achievements, and learns from challenges. You'll be part of a group that values empathy and clinical excellence, making a meaningful impact on the healthcare experience of our patients.

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How can a Care Coordinator at Spear create a positive patient experience?

Creating a positive patient experience as a Care Coordinator at Spear involves a combination of excellent communication, a genuine welcoming attitude, and a proactive approach to problem-solving. By promptly addressing patient inquiries and ensuring they feel valued and understood, you’ll contribute to a comforting and productive environment, fostering trust and satisfaction in our services.

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Common Interview Questions for Care Coordinator- W 92nd St
What motivated you to apply for the Care Coordinator position at Spear Physical and Occupational Therapy?

When answering this question, focus on your passion for customer service and desire to make an impact in healthcare. Share specific experiences that reflect your values around service and teamwork, and tie these back to Spear's mission to deliver exceptional patient care.

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Can you describe a time when you provided excellent customer service?

Highlight a specific scenario where you went above and beyond for a customer. Focus on your actions, the situation, the outcome, and how it aligns with the values of empathy and service that Spear upholds.

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How do you prioritize tasks in a busy environment?

Discuss your approach to prioritizing tasks - perhaps using to-do lists or digital tools. Explain your method for handling multiple responsibilities effectively while ensuring patient needs are met in a timely fashion.

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How would you handle a difficult patient interaction?

Address your conflict resolution strategy, emphasizing patience, active listening, and de-escalation techniques. Provide a concrete example if possible to demonstrate your skills in managing challenging situations.

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What are your strategies for effective communication with patients and team members?

Elaborate on your communication style, the importance of clarity and empathy, and how you adapt your approach based on the audience. Including examples of how effective communication improved team interactions or patient experiences can be powerful.

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How do you ensure attention to detail in your work?

Share your methods for maintaining meticulousness in your tasks, such as double-checking patient information or creating checklists. Illustrating your organization skills with examples will reinforce your capabilities.

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What qualities do you believe are essential for a successful Care Coordinator?

Reflect on essential traits like empathy, communication, organization, and teamwork. Tie these characteristics back to the values of Spear Physical and Occupational Therapy to show alignment with their expectations.

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How do you stay motivated while working independently or in a team?

Discuss your intrinsic motivation and discipline when working independently, and the importance of collaboration and support in a team setting. Sharing personal anecdotes can add authenticity.

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Why is patient care significant to you, and how does it influence your work ethic?

Express your personal connection to patient care and why it resonates with you. Discuss the influence it has on your commitment to providing quality service and a supportive atmosphere at work.

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How would you contribute to a positive team atmosphere at Spear?

Share your strategies for fostering a supportive environment, such as collaboration, celebrating wins, and maintaining open communication. Relate how your interpersonal skills will help create a welcoming atmosphere for both staff and patients.

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Founded in a single room in Midtown Manhattan in 1999, the company has now grown to 19 locations that improve the lives of over 32,000 patients each year. SPEAR has become the highest-rated physical therapy practice in NYC, with a 97.3% patient sa...

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Full-time, on-site
DATE POSTED
December 23, 2024

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