Specialist, Field Service

This role in summary

Whirlpool is currently seeking qualified candidates for Specialist Field Service. This role will be remote. In this role will be responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.

Your responsibilities will include

• 
  Reading and understanding wiring diagrams, tech sheets, and technical literature
• Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances
• Provide detailed information on new or emerging issues to Quality and Engineering teams
• Identify and communicate business and content gaps for continuous improvement efforts
• Work for extended periods of time at a desk
• Converse using a headset. A headset will be provided to you.
• Learn through direct instruction and self-study
• Handle company confidential information
• Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone
• You can work this job remotely from anywhere in the US

Minimum requirements

• 
  High School Diploma or GED
• 1+ years of experience in Electrical and Mechanical Operations

Preferred skills and experiences

• 
  Some experience with installation, diagnostics, or repairs of Major Appliances
• Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering
• Excellent communication (oral and written) and organizational skills
• A basic understanding of how to leverage numerous and different technologies
• Customer Service Experience and/or Call Center Operations
• Knowledge of continuous improvement and/or lean principles
• Bilingual Canadian French and English

RSRWH