Senior Customer Success Manager
Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Duties and Responsibilities:
- Build and maintain strong relationships with key stakeholders in customer organizations.
- Collaborate with cross-functional teams to ensure customer satisfaction and success.
- Analyze customer data to identify trends, opportunities, and potential risks.
- Drive product adoption and manage the renewal process.
- Serve as a trusted advisor to customers
- Bachelor's degree in IT/Computer Science/Technology
- Proven experience in customer success management, particularly with enterprise or mid-market accounts.
- Excellent communication skills.
- Client management and customer service skills.
- 3-7 years’ experience
Average salary estimate
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