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Regional Director of Sales - Missouri/New Mexico

Company Description

At Spectrum Retirement Communities, we believe in living without limits, in aging fearlessly, and in sharing great stories. The Spectrum Story is full of compassion, hard work, and fun. If the chapters of your life story include caring for others and a dedicated work ethic, then we need you!

Job Description

Salary Range: Commensurate with experience.

*Must be based in the Greater St. Louis area.*

In this position, your main responsibilities will include driving the sales efforts for assigned communities in the region. This role is also responsible for hiring, training and coaching sales staff to ensure complete/full occupancy of the community. This position plays a vital role as a member of the senior leadership team and is instrumental in the development and execution of the strategic plan, future business policies and processes, and related business development activity.

  • Establish performance goals and monitor performance on a continual basis for all sales team members.
  • Work within established community budgets, ensure that each Sales team is achieving or exceeding projected occupancy and operating within budgetary guidelines.
  • Continuously monitor and appropriately address the resident population for shifts in preferences, values and attitudes using personal interviews, approved surveys, resident committees, suggestion boxes, etc.
  • Work with the ED to understand the community sales performance and how to direct sales staff effectively.
  • Conduct ongoing mentoring and onsite training for sales team.
  • Orient and onboard new team members, including training on sales techniques, sales tools and platforms.
  • Oversee all assigned communities’ sales reports and monitor data entry of lead information into appropriate systems.
  • Monitor call tracking, video content, social media, sales database notes and metrics to improve lead generation/management and sales.
  • Interview Sales team candidates and provide recommendations and critical insight to ED for hiring decisions.
  • Personally shop competitor communities in local primary marketing areas (PMAs).
  • Conduct onsite sales in the absence of a salesperson.

Qualifications

To be successful in this position, we believe that you need the following experiences, strengths, and skills:

  • Regional/multi-property leadership experience required.
  • Senior Living or Healthcare sales experience required.
  • Strong system/software skills including: CRM, MS Excel, MS Word, MS Outlook.
  • Referral source-based marketing and long and short cycle sales experience.
  • Exceptional ability to analyze sales/market data and trends and apply that information for improved sales.
  • Typically, 60% travel, but may fluctuate. Flexibility required.
  • Must be able to communicate and function well in an interdisciplinary team.
  • Must be able to read, write, speak, and understand the English language.

Additional Information

If you join Spectrum as a full-time team member, your story will include eligibility for medical insurance, dental insurance, vision insurance, life insurance, and other voluntary insurance options. All part-time and full-time team members are eligible to participate in our 401(k), for paid time off, holiday pay, and discounts through Perk Spot.

Spectrum Retirement Communities strongly encourage all team members to be fully vaccinated against COVID-19, however, the vaccine is not a requirement to work with us.

Spectrum Retirement, LLC and all affiliates are Equal Opportunity Employers. We do not discriminate against employees or applicants on the basis of race, color, national origin, gender, sex, sexual orientation, pregnancy, gender identity or expression, disability, religion, age, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Spectrum Retirement, LLC also participates in the E-verify program through the Department of Homeland Security and the Social Security Administration.

#Spectrum

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Average salary estimate

$90000 / YEARLY (est.)
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$60000K
$120000K

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What You Should Know About Regional Director of Sales - Missouri/New Mexico , Spectrum Retirement Communities, LLC

At Spectrum Retirement Communities, we are excited to introduce the role of Regional Director of Sales for Missouri/New Mexico, a vital position based out of our Ellisville, MO location. If you're passionate about sales leadership and creating a remarkable living experience for seniors, then this is your opportunity to shine! Your primary mission will be to drive the sales efforts across assigned communities, focusing on achieving full occupancy while fostering a culture of mentorship among your sales team. You will hire, train, and coach talented individuals, guiding them to reach their full potential and exceed performance goals. As an integral member of our senior leadership team, you'll help shape strategies that align with our mission of aging fearlessly and living without limits. Engaging closely with residents and utilizing data insights will be crucial as you monitor and adapt to the evolving needs and preferences of our community. With about 60% travel involved, you’ll be out there building relationships and understanding the competitive landscape. You’ll need strong CRM and analytical skills to leverage market data effectively. At Spectrum, we promise you a supportive environment where teamwork thrives, making a difference in the lives of our residents while enjoying a competitive salary and benefits package. Join us, and let’s craft amazing stories together!

Frequently Asked Questions (FAQs) for Regional Director of Sales - Missouri/New Mexico Role at Spectrum Retirement Communities, LLC
What are the responsibilities of the Regional Director of Sales at Spectrum Retirement Communities?

The Regional Director of Sales at Spectrum Retirement Communities is tasked with driving sales across various assigned communities. Key responsibilities include hiring and training sales staff, ensuring occupancy goals are met, and conducting training sessions. This role plays an important part in shaping the overall strategic plan and engaging with the community through data analysis and resident feedback.

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What qualifications are required for the Regional Director of Sales position at Spectrum Retirement Communities?

To be successful as a Regional Director of Sales at Spectrum Retirement Communities, candidates must have regional or multi-property leadership experience, specifically in senior living or healthcare sales. Strong CRM and Microsoft Office Suite skills are essential, as well as a proven ability to analyze market trends and data effectively.

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How does the Regional Director of Sales at Spectrum Retirement Communities enhance team performance?

The Regional Director of Sales enhances team performance by setting clear performance goals, providing continuous mentoring, and overseeing training programs for sales staff. This position also ensures that sales teams utilize effective sales tools and stay aligned with community goals and budgets.

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What is the travel requirement for the Regional Director of Sales at Spectrum Retirement Communities?

The Regional Director of Sales role at Spectrum typically involves about 60% travel, which may fluctuate based on community needs. This travel allows the director to engage with various communities, assess performance, and connect with residents and local markets directly.

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What benefits can a Regional Director of Sales expect at Spectrum Retirement Communities?

As a full-time Regional Director of Sales at Spectrum Retirement Communities, you will enjoy a competitive salary along with a range of benefits, including medical insurance, dental and vision plans, life insurance, retirement savings options, and paid time off. There are also discounts available through Perk Spot, promoting a well-rounded package for our team members.

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Common Interview Questions for Regional Director of Sales - Missouri/New Mexico
How do you approach developing a sales strategy for multiple properties as a Regional Director of Sales?

Begin by analyzing market data and the unique trends of each property. Collaborate with community leaders to understand local dynamics and set tailored occupancy goals. Consistently reassess and refine the sales strategy based on real-time feedback and performance metrics.

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Can you describe your experience in leading sales teams in the senior living or healthcare sector?

Discuss your leadership background, highlighting specific achievements such as improving occupancy rates or mentoring team members. Provide examples of how you’ve fostered collaboration among teams and led them to exceed sales targets.

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What tools and methods do you find most effective for managing sales performance?

Share your experience with CRM systems and sales analytics tools. Discuss how you utilize these tools to set benchmarks, track team performance, and adapt strategies to enhance lead generation and conversion rates.

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How do you handle competition from other senior living communities?

Emphasize the importance of conducting competitor analysis to identify strengths and weaknesses. Discuss your approach in differentiating Spectrum Retirement Communities through unique offerings, excellent customer service, and active community engagement.

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Describe a time you successfully turned around a sales team underperforming in occupancy.

Provide a specific scenario where you identified performance gaps, implemented targeted training, and adjusted sales tactics. Highlight the metrics of improvement and the impact on occupancy rates as a result.

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What techniques do you use to motivate your sales team?

Talk about setting clear goals, recognizing achievements, and creating a supportive environment where team members feel empowered. Sharing success stories and celebrating milestones fosters motivation and boosts morale.

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How do you gather and analyze resident feedback to improve services?

Explain your approach to establishing open channels for feedback through surveys, interviews, or resident committees. Discuss how you incorporate this feedback into actionable plans to enhance community offerings.

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What is your process for onboarding new sales team members?

Outline a structured onboarding program that includes training on sales tools, community values, and hands-on mentorship. Emphasize the importance of building a cohesive team spirit from the start.

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How do you ensure that your sales strategies align with the overall business goals of Spectrum Retirement Communities?

Discuss the importance of regular communication with senior leadership to ensure alignment. Share how you review strategic objectives and adapt sales strategies to support organizational goals and community missions.

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What trends do you see impacting the senior living market, and how do you plan to address them?

Identify current trends like technological advancements, changing resident expectations, and market comparisons. Discuss how you would tailor your sales approach to address these trends to remain competitive and meet the needs of potential residents.

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Founded in 2003, Spectrum Retirement Communities, LLC is a management company of senior living communities. Spectrum offers Independent, Assisted, and Memory Care living communities. Spectrum Retirement Communities, LLC is headquartered out of Den...

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Full-time, on-site
DATE POSTED
January 13, 2025

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