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Service Manager - Pool Care

At Splash, we're revolutionizing the pool care industry by building the first national brand in pools. We're a team of experienced home services entrepreneurs with a track record of scaling national brands, and we're doing it again in the pool care market.

We're looking for a talented Service Manager to join our team in San Diego. If you have deep prior experience in both pools and leading service teams and are passionate about delivering exceptional customer experiences, we want to hear from you.

What we're looking for:

We're seeking an experienced Service Manager to oversee our pool cleaning operations and drive growth through exceptional service delivery. This role requires a unique blend of leadership skills, customer service expertise, and operational acumen. You'll be responsible for managing all aspects of our pool cleaning service, from team leadership to customer satisfaction and operational efficiency. Prior pool care experience is required.

What you'll be responsible for:

Team Leadership and Management

  • Oversee and manage a team of pool cleaning technicians, acting as their primary point of contact and field support.
  • Conduct regular team meetings to discuss performance, goals, and challenges.
  • Interview, hire, and onboard new pool technicians.
  • Provide mentorship, training, and support to help team members develop and grow their skills.

Customer Service

  • Delight our customers by addressing their concerns promptly and gracefully.
  • Manage customer expectations and ensure high levels of satisfaction.
  • Handle and resolve complex customer issues or escalations.
  • Develop and maintain strong relationships with key clients.

Sales

  • Answer sales calls and respond to leads.
  • Quote and close both residential and commercial pool service contracts.

Operations Management

  • Create and optimize routes and service schedules to maximize efficiency.
  • Implement and enforce safety protocols and procedures.
  • Oversee quality control measures for all pool cleaning services.
  • Jump in the field and fight fires when needed.

Performance Management

  • Set clear performance expectations for team members.
  • Conduct regular performance evaluations.
  • Implement performance improvement plans when necessary.
  • Recognize and reward high-performing team members.

Continuous Improvement

  • Regularly review and optimize service processes.
  • Solicit and act on feedback from customers and team members.
  • Stay informed about industry trends and innovations.
  • Implement new methods or technologies to improve service quality and efficiency.
  • Minimum of 3-5 years of experience in service team management.
  • Deep pool care expertise. We're looking for someone who understands the ins and outs of pool care intimately.
  • Proven track record of leading high-performing service teams.
  • Strong customer service orientation with experience in handling complex customer interactions.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Experience with route optimization and scheduling software is a plus.
  • You live in, or are willing to move to sunny San Diego, CA. (We can help with relocation.)
  • Competitive salary with performance-based bonuses.
  • Opportunity to work with a small, smart, driven team to make a huge impact on a large, antiquated industry.
  • Career growth opportunities as we expand nationally.

If you're excited about the challenge of building a national brand in pool care and have a passion for leading service teams to excellence, we want to hear from you. Send us your resume and tell us why you're the perfect fit to lead our service operations at Splash.

Let's build something amazing together!

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Manager - Pool Care, Splash

At Splash, we're on a mission to revolutionize the pool care industry by creating the first national brand in pools, and we want you to be part of our journey! We are searching for a talented Service Manager to join our vibrant team in San Diego. If you have a deep passion for pools and a knack for leading service teams, this is the perfect opportunity for you. As the Service Manager, you will oversee our pool cleaning operations and ensure that our customers are consistently delighted by our services. Your responsibilities will encompass team management, customer satisfaction, sales efforts, and operational efficiency. You will lead a dedicated team of pool technicians, conduct regular meetings, provide mentorship, and foster a culture of excellence. Your strong customer service skills will shine as you handle inquiries, resolve complex issues, and cultivate relationships with clients. Additionally, you'll be actively optimizing routes and schedules to enhance our service delivery. If you're experienced in service team management and have the insights of pool care, we want you to help us grow! Join us as we make waves in the industry and bring your expertise to Splash. We offer a competitive salary, performance bonuses, and opportunities for career growth. If this excites you, send us your resume and let's build something extraordinary together!

Frequently Asked Questions (FAQs) for Service Manager - Pool Care Role at Splash
What are the key responsibilities of the Service Manager at Splash?

The Service Manager at Splash will oversee the pool cleaning operations, manage a team of technicians, ensure excellent customer service delivery, handle complex customer issues, and optimize service routes and schedules. They play a vital role in performance management and continuous improvement within the service team.

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What qualifications are needed to become a Service Manager at Splash?

To qualify as a Service Manager at Splash, candidates should have a minimum of 3-5 years of experience in service team management, in-depth knowledge of pool care, proven leadership abilities, and strong customer service skills. Familiarity with route optimization and scheduling software is also beneficial.

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How does the Service Manager contribute to customer satisfaction at Splash?

The Service Manager at Splash is crucial in ensuring customer satisfaction by addressing customer concerns efficiently, managing expectations, and resolving complex issues while developing and maintaining strong relationships with key clients to enhance their experience.

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What type of work environment can a Service Manager expect at Splash?

At Splash, the work environment is fast-paced and dynamic. The Service Manager will engage in team leadership, operational management, and hands-on involvement in service delivery, all while being part of a collaborative and driven group focused on building a national pool care brand.

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What growth opportunities are available for a Service Manager at Splash?

The Service Manager position at Splash offers significant career growth opportunities as the company expands nationally. Exceptional performance can lead to increased responsibilities and leadership roles as Splash continues to innovate and enhance the pool care industry.

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Common Interview Questions for Service Manager - Pool Care
Can you describe your experience in managing a service team?

In your response, highlight your leadership style, experience in conducting team meetings, performance evaluations, and examples of how you've motivated your team to achieve exceptional results.

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How do you handle complex customer issues?

Share a specific example of a complex customer situation you faced, your approach to resolving it, and the positive outcome that resulted from your actions.

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What strategies do you use for route optimization in service operations?

Discuss any tools or software you have used for route optimization, how you evaluate service schedules, and provide an example of how your strategy improved operational efficiency.

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What metrics do you consider important when evaluating team performance?

Mention the key performance indicators (KPIs) you monitor, such as customer satisfaction scores, resolution times, and team productivity, and explain how you use this data for continuous improvement.

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Can you explain your approach to training new employees?

Describe your training process, how you ensure new hires understand company policies and procedures, and your methods for fostering their professional development.

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How do you maintain customer relationships in your previous roles?

Discuss specific methods you've employed to engage with customers, manage their expectations and feedback, and ensure they feel valued and heard throughout their service experience.

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What is your experience with using scheduling software?

Explain your experience with specific scheduling or management software, how you've used it in past roles to improve service delivery, and any metrics that reflect improvements.

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Describe a time you implemented a new process that benefited your team.

Outline the situation, the new process you introduced, how you communicated it to your team, and the positive impact it had on efficiency or customer satisfaction.

Join Rise to see the full answer
What is your approach to recognizing and rewarding high performaners?

Talk about the strategies you've used to motivate team members, how you publicly acknowledge their successes, and the benefits of creating a positive reinforcement culture.

Join Rise to see the full answer
What makes you passionate about working in the pool care industry?

Share personal anecdotes or experiences that led to your passion for pool care, and explain how this drive translates into your work and commitment to customer satisfaction.

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Splash is a technology company that powers advanced event marketing programs for the world’s leading brands. Our platform provides all the tools you need to seamlessly plan, market, manage, and measure the impact of your event program while inform...

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Full-time, on-site
DATE POSTED
December 22, 2024

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