Sales Support Specialist

Job Type: Permanent, Full-time

Location: Calgary Corporate Office/Hybrid

Start Date: May 1, 2025

Application Deadline: April 21, 2025

Who we are:

SPLICE Software believes in connections. We enable our clients to connect with their customers, we stay connected to the industries we serve, and—most importantly—we operate our company with a focus on keeping our team members—aka “SPLICErs”—connected; to each other, to our executive team, and their work.
We “pulse check” frequently, measure what matters, and catch people doing what’s right and celebrate wins. It’s what’s gotten us recognized as one of Alberta’s Best Workplaces. Together, we passionately serve our clients while we continue to perfect our craft.

If that sounds like a culture in which you’d thrive, our company is seeking an energetic new SPLICEr to join the team as our Sales Support Specialist.

Who you are:

You are an energetic person with a strong foundation in sales support and customer service, but who is eager to learn more and grow in your career and skills. You like being challenged, and you thrive on seeing your work get results.

While we are seeking the ideal person as described below, we at SPLICE believe that skills can be taught, but the right attitude and energy is essential to success. SPLICErs are a unique breed, and we love to find strong performers who fit our culture and help them grow into the perfect fit for their current roles and beyond.

Roles and Responsibilities Include:

Support the Sales and Partner Teams as needed with pre- and post-sales support, including:

• Maintenance and reporting of key metrics.
• Assist with document creation and management.
• Execute HubSpot strategy.
• Help with warm lead follow-up.
• Communicate with potential customers.

Assist the Client Success Team.

• Schedule meetings between the team and clients.
• Attend meetings and prepare follow-ups as needed.
• Be accountable for client communication, troubleshooting & escalations.
• Create, update and manage Asana projects and tasks.
• Meet all assigned timelines and deliverables or ask for help in advance of the deadline.
• Effectively manage many campaigns/programs simultaneously.
• Work cross-functionally with the Sales, Client Success and Operations team to ensure the ongoing execution and quality of Client Programs.
• Maintain templates and procedures.
• Maintain Best Practices for SPLICE Client Communications and ongoing communication with clients (email, phone, and in-person).

Skills and Experience Expected:

• Account Management and/or Customer Service, ideally with a proven track record of relationship-building
• Project Management, preferably using a collaboration tool like Asana or Monday, and with the ability to handle multiple projects simultaneously while meeting deadlines.
• Preparing and Delivering Presentations, with a proven track record of presenting to executives and building relationships.

The ideal person will also possess:

• 1-3 years of related experience in a Customer Service Role, with detailed, timely clerical skills.
• In-store retail or insurance agency experience is preferred.

• Clear communication skills, both written and oral.
• Strong interpersonal skills, with the proven ability to work effectively with all levels of management, team members, and outside partners.
• Intermediate to advanced skills with Microsoft Digital Suite (Outlook, PowerPoint, Excel, Word) and a high level of comfort with technology and digital tools.
• Adaptability to changes in the business environment and the ability to reprioritize and pivot as required.
• The ability to be self-motivated, detail-oriented, process-driven in a fast-paced environment.
• Ability to work well in a team environment, assisting other members of the team as needed.

Expectations of All SPLICE Employees:

• Participating in new business development as required.
• Participating in new product development.
• Assist in the evaluation of the effectiveness of internal and external communication and workflow procedures.
• Provide internal technical support as required.
• Participate in the development of new project proposals.
• Represent the company at various business meetings to promote the company.
• Promote positive relations with partners, vendors, distributors, and shareholders.
• Recommend and administer policies and procedures to enhance operations.
• Participate in establishing and implementing short- and long-range department goals, objectives, policies, and operating procedures.
• Share long-term vision for the company.
• Positive attitude and teamwork.
• Participate in the continued development of the company and its culture (make your mark).
• Commitment to SPLICE Core Values:

We Believe It Can Be Better, Accountability, Committed to the Company’s Success, Eager to Learn, Team Player.

About SPLICE:

SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs® enables our clients to send automated messages triggered by their systems to customers via their channels of choice, including phone, SMS/MMS, and email. Our Customer-Driven Dialogs™ enable our clients to respond to requests for information initiated by their customers in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers’ permissions and preferences– enabling them to personalize, test and measure like never before.