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Account Manager, German and English Speaking

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  


An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving. 


This role must have the ability to speak German and English to better serve the clients we work with heavily.


How you will achieve success in this role:
  • Client Onboarding and Training: Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals. 
  • Relationship Management: Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns. 
  • Issue Resolution & Troubleshooting: Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately. 
  • Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels. 
  • Contract and SLA Management: Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations. 


What experiences will help you in this role:
  • 2+ years of experience in customer success, account management, or logistics customer facing operations. 
  • Experience in the 3PL, E-commerce, Fulfillment, Retail industry is highly desirable. 
  • Bachelor’s degree or equivalent experience in business, or related field. 
  • Exposure to global customers and an understanding of international markets is desirable 
  • Fluent in English and German


In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!


Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.


Equal Opportunity Employer


At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed.


Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.


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Average salary estimate

$62500 / YEARLY (est.)
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$50000K
$75000K

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What You Should Know About Account Manager, German and English Speaking, Spreetail

Join Spreetail as an Account Manager, German and English Speaking, and become a pivotal part of a company that's paving the way in the ecommerce industry! Based in Wunstorf, you'll be handling clients who utilize our logistics services, ensuring they achieve their desired outcomes with ease. In this engaging role, you'll blend customer service, account management, and logistics operations, so every interaction contributes to high client satisfaction. As a bridge between clients and our operations, your expertise in both German and English will be invaluable. You'll offboard new clients by leading training sessions that cater to their logistics needs, while regularly checking in to discuss performance and address any concerns. Your ability to quickly troubleshoot issues will make you the go-to person when challenges arise! Keeping tabs on key performance indicators (KPIs) will be second nature, as will ensuring all contracts and Service Level Agreements (SLAs) are up-to-date. We're looking for candidates with at least two years of experience in customer success, account management, or logistics operations, preferably in the 3PL or e-commerce sectors. While we value a bachelor’s degree, we also believe experience is critical, and diverse backgrounds are welcomed. If this sounds like a fit for you, we encourage you to apply and be a part of our mission to elevate ecommerce excellence!

Frequently Asked Questions (FAQs) for Account Manager, German and English Speaking Role at Spreetail
What does an Account Manager do at Spreetail?

As an Account Manager at Spreetail, your role revolves around ensuring client satisfaction and retention by managing their logistics needs effectively. You will engage in client onboarding, relationship management, issue resolution, and performance monitoring to ensure clients are achieving their goals and utilizing our services to the fullest.

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What qualifications are needed for the Account Manager position at Spreetail?

To qualify for the Account Manager, German and English Speaking position at Spreetail, candidates should have at least two years of experience in customer success, account management, or logistics operations. A bachelor’s degree in business or a related field is desirable but not mandatory, as we value practical experience and diverse backgrounds.

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How important is language proficiency for the Account Manager role at Spreetail?

Language proficiency is crucial for the Account Manager position at Spreetail. Since you'll be interacting with clients in both German and English, being fluent in both languages ensures effective communication and builds strong relationships with our diverse client base.

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What are the key responsibilities of an Account Manager at Spreetail?

Key responsibilities include onboarding new clients, training them on logistics services, conducting regular meetings to review performance, troubleshooting issues, monitoring KPIs, and managing contracts and SLAs. Your goal is to enhance client experience and satisfaction consistently.

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What type of experience is preferred for the Account Manager role at Spreetail?

Experience in customer-facing roles such as customer success, account management, or logistics operations is essential. Familiarity with the 3PL, e-commerce, and fulfillment sectors is preferred, along with exposure to global customers and international markets.

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Common Interview Questions for Account Manager, German and English Speaking
Can you describe your experience in account management?

When answering this question, highlight specific instances from your past roles where you've successfully managed client relationships, detailed your approach to onboarding clients, and how you addressed challenges. Use metrics if possible to demonstrate your impact.

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How would you handle a dissatisfied client?

Explain your method for addressing client concerns, emphasizing your listening skills, empathy, and your proactive approach to problem-solving. Share a real-life example of a time you successfully turned a client’s experience around.

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What strategies do you use to maintain long-term client relationships?

Discuss strategies such as regular check-ins, personalized communication, understanding clients’ evolving needs, and how you measure success through performance metrics. Illustrate with examples of how these strategies have worked in your past roles.

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What do you know about Spreetail's services?

Research Spreetail’s logistics services and point to specific offerings that align well with the role. Express genuine enthusiasm for the company and relate how your expertise can help enhance their offerings, showcasing your knowledge of the ecommerce sector.

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How do you prioritize tasks when managing multiple accounts?

Share your approach to prioritization, such as using tools or software to stay organized, focusing on urgent client needs while balancing long-term goals, and delegating tasks when necessary. Give examples from your experience.

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Describe a time when you improved a process in your previous job.

Provide a specific instance where you identified an inefficiency in processes and implemented a solution that had measurable outcomes. Explain the steps you took and the improvements in client satisfaction or operational efficiency that they produced.

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What role does data play in your account management strategy?

Discuss how data-driven decision-making can enhance client relations, including monitoring KPIs, analyzing trends for proactive service, and how past experiences have encouraged you to integrate analytics into your strategy.

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How do you ensure client expectations are met?

Explain your approach to setting realistic expectations during the onboarding process and how you maintain transparency with clients throughout their journey. Use examples to illustrate your effectiveness in managing client satisfaction.

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What motivates you in a customer success role?

Share personal motivations, such as a passion for helping clients achieve their goals, problem-solving, and the satisfaction of improving operational efficiencies. Relate your motivation to Spreetail's mission of ecommerce excellence to create alignment.

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Why do you want to work at Spreetail?

Demonstrate your knowledge of Spreetail’s values, mission, and innovations within ecommerce. Relate personal experiences or aspirations that align with the company culture to convey your genuine interest and commitment to helping them grow.

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Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer.

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Full-time, hybrid
DATE POSTED
March 7, 2025

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