Job details

Sr. Customer Success Manager

Spring Health is looking for a Senior Customer Success Manager to join their award-winning team focused on transforming mental health solutions for employers and health plans.

Skills

Outstanding communication skills
High integrity and attention to detail
Ability to thrive in a fast-paced environment
Experience in account management or customer success
Previous experience in B2B2C vendor space

Responsibilities

Serve as the product expert and mental health advocate for enterprise customers
Develop and maintain positive relationships with customers and consultants
Own the customer lifecycle from implementations to engagement strategies to contract renewals
Provide key customer feedback and process improvements
Drive revenue through targeted member engagement strategies

Education

Bachelor’s degree or higher preferred

Benefits

Health, Dental, Vision benefits
Yearly allotment of visits to network of therapists, coaches, and medication providers
Sick days, paid time off, paid holidays
Parental leave and child care support
401(k) match, equity options, and professional development reimbursement

To read the complete job description, please click on the ‘Apply’ button

Spring Health Glassdoor Company Review

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4.2

CEO of Spring Health

April Koh

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By Spring Health

Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.

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