Consultant II, Customer Success

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!   

Position Summary: 

This is a unique opportunity to join our Customer Success Team, supporting our Global Customer Success Retail partners as a Consultant II. In this role, you will collaborate with a team of professionals to execute on the testing implementation solutions for customers and provide best in class dataflow monitoring and support. You will facilitate problem research, diagnosis, resolution, and follow-up for customer change events, and manage escalated events as needed.

Key Responsibilities:   

• Execute system installations, upgrades, testing, and configurations for implementation projects. 

• Perform initial technical implementation of technology products post-sale and track project progress to ensure deadlines are met. 

• Consult with clients to understand their operational needs and business objectives, and keep stakeholders informed of project progress. 

• Conduct tasks and assignments with moderate supervision, using independent judgment as needed. 

Location:   

You can live anywhere in the Philippines. This role is 100% remote. 

Required Qualifications:    

• Bachelor’s Degree with 2 years of related experience, an advanced degree without experience, or equivalent experience. 

• Strong analytical, problem-solving, and troubleshooting skills, with excellent organizational abilities to manage multiple projects concurrently. 

• Ability to apply, test, and reconfigure data rules to achieve desired results. 

• Familiarity with XML and experience with text editing and data mapping tools is a plus. 

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.