QA - Sales manager

A QA - Sales Manager at SquarePeg plays a key role in enhancing the quality of sales interactions. Responsibilities include establishing QA standards, monitoring sales activities, providing coaching, and analyzing performance metrics to boost sales effectiveness.

To excel as a QA - Sales Manager at SquarePeg, candidates should have proven sales management experience focusing on quality assurance, analytical skills, exceptional communication abilities, and a collaborative mindset.

While not mandatory, experience in a technology or startup environment is preferred for the QA - Sales Manager position at SquarePeg, along with familiarity with CRM software and Agile methodologies.

SquarePeg is committed to your professional growth, offering numerous opportunities for career advancement and support within a culture that values and fosters innovation and leadership.

Yes! At SquarePeg, training programs are developed and implemented as part of the QA - Sales Manager’s key responsibilities, ensuring continuous learning and development for the sales team.

SquarePeg offers a supportive and inclusive work environment where collaboration is encouraged, aiming to create a positive atmosphere for all employees, especially in positions like the QA - Sales Manager.

Sales data analysis is crucial for the QA - Sales Manager at SquarePeg. It informs the development of QA strategies and helps track the effectiveness of coaching and training initiatives.

To establish QA standards in a sales environment, I would first assess existing practices and industry benchmarks. Then, I’d collaborate with the sales team to develop clear, measurable guidelines that enhance performance while aligning with company goals.

Certainly! In my previous role, I identified gaps in our sales training program through QA evaluations. I redesigned the training based on these insights, resulting in a notable increase in sales conversions and customer satisfaction ratings.

I typically use CRM software and sales analytics tools to gather data for QA analysis. These tools help in tracking sales performance trends and formulating actionable insights that benefit the team.

I believe in open communication and providing constructive feedback when addressing underperformance. I would conduct one-on-one coaching sessions, focusing on specific areas of improvement, and design tailored training to support their development.

My coaching approach is to build trust and encourage a two-way dialogue. I provide feedback using real sales call evaluations, allowing representatives to learn and grow through practical examples and discussions on best practices.

I ensure compliance by regularly monitoring sales interactions, providing real-time feedback, and reinforcing guidelines through training sessions. This not only maintains standards but also fosters accountability within the team.

In my previous roles, I've thrived in collaborative environments by actively engaging with team members to share insights and strategies. I believe that collective input often leads to innovative solutions and improved performance.

I analyze sales data to identify patterns and performance metrics that highlight areas needing improvement. This data-driven approach helps in refining QA strategies to align with overall sales objectives effectively.

Communication is key in my role. I regularly engage with the sales team to provide feedback, share insights, and encourage a culture of transparency, aiding in the continuous improvement of sales processes.

I would begin by providing comprehensive onboarding that includes our QA standards, followed by hands-on training and mentoring. I'd implement regular check-ins to track their progress and provide constructive feedback throughout the training process.