Store Manager (Westroads Mall)

As a Store Manager at Squishable, you’ll oversee daily operations, motivate your sales team, create business strategies, and ensure an enjoyable shopping experience for every customer. Your leadership will be key in training new staff and conducting all POS transactions and inquiries as well.

To become a Store Manager at Squishable, you need 2-3 years of retail management experience and 2-5 years of customer service experience. Exceptional communication and organizational skills are essential, along with a passion for empowering your team and fostering collaboration.

The store environment at Squishable is designed to be vibrant and engaging, which encourages customers to interact with our unique products. As a Store Manager, you'll maintain a fun atmosphere that's all about making customers feel special and creating memorable experiences.

The expected pay for a Store Manager at Squishable starts at $20 to $22 an hour, reflecting your expertise and the positive impact you’ll have on the customer experience.

As a Store Manager at Squishable, you can enjoy a range of benefits including health, vision, and dental insurance; paid time off; and an employee discount, making your role not only rewarding but also beneficial in terms of overall health and well-being.

The work-life balance for a Store Manager at Squishable is dynamic due to the flexible schedule, which may require early mornings, late nights, and weekends. We understand the importance of balance, and we strive to create a supportive work environment while you manage your commitments.

Squishable is committed to diversity and inclusion across our community. We strive to build a team that represents various backgrounds, perspectives, and skillsets, ensuring an open and welcoming culture where everyone feels they belong.

To motivate my sales team as a Store Manager, I would focus on open communication, set achievable goals, and recognize individual and team achievements. Creating a culture where constructive feedback is exchanged and encouraging team collaboration would also boost morale and productivity.

In handling customer complaints, I would take a calm, empathetic approach, actively listen to the customer's concerns, and reassure them that we value their feedback. I would then work towards a resolution that aligns with our company policies while ensuring the customer feels heard and appreciated.

I once managed a team during a high-volume sales event where stress levels ran high. I focused on keeping the lines of communication open, delegating tasks effectively, and ensuring everyone stayed positive. This collaborative approach led to a successful event while maintaining team morale.

My approach to maintaining store inventory includes regular stock assessments, using inventory management software, and developing a consistent restocking schedule. This keeps our merchandise presentation high and meets customer demand efficiently.

I would ensure a fun and memorable environment by organizing themed events, instilling a playful energy in team interactions, and encouraging staff to personalize their customer engagements. Creating an inviting atmosphere will help turn first-time visitors into loyal fans.

In a fast-paced retail environment, I prioritize tasks by identifying urgent needs versus long-term goals. I use lists and time management tools to stay organized while empowering my team to handle various responsibilities based on their strengths.

I have extensive experience in cash handling procedures, including accurately counting cash drawers, processing transactions, and ensuring that end-of-day cash reports align with sales records. I prioritize accuracy and transparency in all financial dealings.

My approach to team development involves creating personalized growth plans for each member, offering ongoing training, and facilitating regular feedback sessions. I believe in empowering staff by recognizing their strengths and providing the resources they need to succeed.

Building relationships with customers starts with personal interaction. I would engage them through friendly conversation, remember their preferences, and find ways to surprise them with tailored recommendations. This connection helps foster loyalty and encourages word-of-mouth referrals.

To adhere to company policies and safety standards, I ensure that all team members are well trained on these guidelines, prioritize safety checks, and regularly review performance metrics. I believe maintaining a transparent culture encourages everyone's accountability in staying compliant.