Sr. Partner Strategy & Operations Manager, Conversion Operations

About the team

Zillow Group’s mission is to build the world’s most trusted and vibrant home-related marketplace. Our largest business unit, Premier Agent, connects consumers who are looking to buy or sell homes to real estate agents who can help them do so.

In this role, you will be a leader in the Premier Agent Partner Success team. This team is passionate about building a network of successful real estate agent partners who provide consistent, outstanding service to home shoppers. We actively identify, validate, and implement improvements to all aspects of the partner journey. We are leading the refinement of the Partner Conversion strategy for the business across our products and programs. We are heavy hitters who move fast, think big, and team up to deliver results with our closest partners in Business Intelligence, Product Management, Business Operations, and Marketing!

About the role

You will contribute to the success of the Premier Agent business by crafting and driving partner (agent) related programs specifically for increasing closed transactions between home shoppers on Zillow and the Premier Agent partners we connect them with. You will set the strategy for increasing conversion across the home buying funnel (from initial inquiry to touring properties to sale closed) by partnering with our analytics, product, marketing, and frontline teams to diagnose the causes of funnel leakage and implement solutions that move the needle.

Do you have the drive for action and the ability to rally internal collaborators around strategies? As the subject matter expert on partner conversion drivers, you will be tasked with leading the development of critical business initiatives that improve the performance of our entire partner network and lead to more customers choosing to transact with our Premier Agent partners.

The Sr. Partner Strategy & Operations Manager thrives when faced with a complex problem and uses a hypothesis-driven approach to solve it. They work generously with others and enlist the right mix of cross-functional teammates to get things done with quality and excellence. Most importantly, they are a strong communicator that can adapt communications by audience and goal and excel at turning the lights on for the entire organization from leadership to frontline teams. The Sr. Partner Strategy & Operations Manager works closely with analytics to size opportunities and implement solutions to improve the performance of our Partner network, with an emphasis on up-leveling the output of our strongest performers.

Responsibilities

• Build and publish sources of truth on partner standard processes that drive conversion at every stage of the funnel by using research, data analysis, business knowledge, and intuition for partner behavior.
• Explore and validate strategic solutions and new concepts for our partners that can be incorporated into the broader business strategy, translating your ideas into action by developing strategic insights through problem-solving, data interpretation, and internal/external research to create a recommendation and then test it out by creating strategic pilots and/or proofs-of-concept.
• Develop and operationalize initiatives to enhance the partners' performance at scale with measurable success. Articulate the business case, secure leadership consensus, develop plans, test pilots, and lead the implementation of scalable solutions end-to-end.
• Interpret data provided by analytics, data science, and economics teams to keep a pulse on the health of our Premier Agent conversion funnel and use the insights to drive improvements.
• Build trusted relationships and partner closely with Sales, Marketing, Product, Operations, and Data Science teams to bring ideas to life.
• Serve as an inspiring leader across the organization while leading complex cross-functional initiatives and championing opportunities to improve both the customer and partner experience in service of driving transactions.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $105,500.00 - $168,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 6+ years of experience in some combination of strategy, operations, and/or project management
• Excellent written and verbal communication skills with experience creating compelling, persuasive presentation materials to communicate key takeaways/recommendations to senior leaders
• A proven track record testing and scaling a variety of programs simultaneously, while working cross-functionally
• An ability to synthesize information, distill key takeaways, and craft insights into a compelling story for both customers and internal partners.
• Extensive experience interpreting quantitative analyses into implications and strategies that have driven business results. Experience with Tableau and SQL is preferred
• An ownership mentality, comfort charting a new course, confidence in the face of ambiguity, and a bias toward action in a fast-paced and constantly evolving environment

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.