SMB Customer Success Associate

Handle a large portfolio of accounts through one-to-one customer engagements at different stages during their Zendesk lifecycle in order to exceed quarterly churn and contraction targets. Produce short videos and webinars that promote Zendesk best practices and can be shared broadly with thousands of customers around the world. Curate and host live 1:many events designed to help customers... collaborate and become more welcomed into the Zendesk family. Develop, test, and measure ways to optimize customer outreach in order to maximize participation. Develop, test, and measure new scaled initiatives that will speak to the value of Zendesk and improve customer retention. Conduct virtual meetings according to Customer Success methodology to drive product adoption and ensure retention. Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting trends as you go. Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics