Customer Service/Inside Sales Representative

Job Title: Customer Service/Inside Sales Representative

Pay: $22.00/hour

Hours: Monday – Friday | 8:00 AM – 5:00 PM

Location: Tulsa, OK

Job Type: Temp-to-Hire

Position Summary

The Inside Sales Representative serves as the primary liaison between the company and its customers, ensuring a high level of service and satisfaction. This role is responsible for accurate and timely processing of orders, communication with customers, and coordination with internal departments to support on-time deliveries and maintain proper documentation.

Essential Duties and Responsibilities

·         Act as the main point of contact for assigned customer accounts via phone, email, and customer portals.

·         Manage customer communications related to orders, pricing, delivery schedules, stock availability, and general inquiries.

·         Process incoming customer purchase orders: assign job numbers, verify inventory, enter sales orders, and generate proof copies.

·         Maintain open order status reports and send shipping documentation to customers daily.

·         Upload documents to customer portals as required.

·         Issue Return Goods Authorizations (RGAs) and Return for Analysis (RFAs).

·         Support Accounts Receivable with follow-up on past-due invoices.

·         Maintain accurate customer pricing schedules.

·         Scan and archive customer purchase orders in Master Control.

·         Provide coverage for co-workers during absences.

·         Perform all responsibilities in accordance with safety-sensitive role requirements.

·         Carry out other duties as assigned.

Qualifications

·         High school diploma or GED required.

·         Minimum of one year of relevant experience in a customer service or sales support role.

·         Strong customer service and telephone communication skills.

·         Intermediate proficiency in Microsoft Excel, Word, Outlook, and general office technology.

·         Excellent verbal and written communication abilities.

·         Strong mathematical skills for pricing and invoice support.

·         Must be detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment.

·         Reliable and self-motivated team player with a professional demeanor.

·         Must be capable of running errands as needed.

Physical Requirements

·         Prolonged periods of sitting.

·         Occasional moderate lifting of boxes.

·         Occasional bending, kneeling, or crouching.

Safety Sensitive Position

This position is designated as a Safety Sensitive Position under the Oklahoma Medical Marijuana and Patient Protection Act.

Job Order #: 120559